FTP doesn't work (timeout)

[Vincenzo_ITA]

Website URL

https://calabriaontheroad.com/

Error Message

Status: Resolving IP address ftpupload.net in progress
Status: Connecting to 85.38.29.147:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Unable to connect to server

Question

Is the FTP server experiencing any problems at the moment?

[Greenreader9]

@Vincenzo_ITA

85.38.29.147:21

That’s not the FTP servers IP address, something is changing the server you are connecting to. Try a different network or VPN

[dan3008]

this article might help:

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

specifically:

@Admin

Check you are connecting to the right IP address

BT Internet and Plusnet in the United Kingdom (but other providers in other countries may have similar restrictions) have a Parental Control feature which is known to interfere with the connection to our FTP servers. Specifically, they block DNS queries to the FTP server name ftpupload.net.

You can check whether this is the case by checking the logs of your FTP client. If you are using FileZilla, and everything is working as it should, you should see a line like this in the logs.

Connecting to 185.27.134.11:21...

If the line shows a different IP address, it means that DNS lookups to the ftpupload.net hostname are being intercepted on your network and blocking you from accessing the FTP server.

You can work around this by using the FTP hostname ftp.epizy.com or using the IP address 185.27.134.11.

Disabling the Parental Controls on the connection should also allow you to connect to the FTP server without issues.