File(/usr/local/cpanel) is not within the allowed path(s)

[mesmerizer]

Website URL

https://hypnose.free.nf/

Error Message

PHP event: code E_WARNING: is_dir(): open_basedir restriction in effect. File(/usr/local/cpanel) is not within the allowed path(s): (/php_sessions:/tmp:…:/var/www/errors:/usr/share/pear:/home/vol17_2/infinityfree.com/if0_35727343/hypnose.free.nf/htdocs) (line 441, wp-content/plugins/updraftplus/class-updraftplus.php) (Jan 20 06:26:14)

Other Information

Hello,
I’m trying to backup my worpress site using extension updraft plus. It used to work last week, but now I can’t backup files any more, I get the message above within the extension. Am I supposed to move file /usr/local/cpanel ? Where to ?

[anon42008019]

Take a backup manually, using plugins for it is not recommended.

[Admin]

And if you do plan to use a backup plugin, then please note that we do not use cPanel.

Judging by the error, it seems that Updraft tries to interact with cPanel to create the backup, and that only works on cPanel servers.

[mesmerizer]

Well, I am now actively trying to backup manually but… When I get into the Cpanel/databases section I can read “No databases found on this account” : this is confusing to me since the website is showing OK : where are the datas if there is no database on a WP site ?

[KangJL]

Can you try this?

MySQL databases not visible under Dash or Cpanel

As far as I know, this is usually caused by a permissions issue in the database. That’s not something you did, it’s a technical error in the Softaculous integration. To fix this, you can simply go into the MySQL Databases menu and create the database with the same name as the database created through phpMyAdmin. Don’t worry, it won’t delete the contents of your database. But it will result in the domain being added to the databases list. You can do this through the control panel or through the…

[mesmerizer]

@MySQL databases not visible under Dash or Cpanel

phpMyAdmin

It worked !
I now habe 2 databases : should I erase one ?
I have
if0_12345678_if0_12345678_wp913
AND
if0_12345678_wp913

I suppose that the short one is the important one, would you confirm ?

[KangJL]

Please confirm database is correct.
Perform necessary backup before any deletion

[mesmerizer]

Database is correct
I backed it up
I erased if0_12345678_if0_12345678_wp913 that was empty in PhPMyAdmin
now the web site still seems OK but there is no more database listed on my control panel : weird isn’t it ?

[Admin]

@mesmerizer

now the web site still seems OK but there is no more database listed on my control panel : weird isn’t it ?

Could you please try recreating it again? With the correct name this time, so only enter the name part after the username, not the full database name (because the username is added automatically).

[mesmerizer]

You’re right, that made it, now I do have one fully normal database, thanks !