no error message i tried to delete some files from my server using filezilla and the online file manager so i can upload new files to the server but theyre just hidden not deleted or theyre still counting towards my 5 gigabyte limit so it says i am over the limit even tho i deleted them
Other Information
can someone please fix this i need to upload new files but i am over the limit
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Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look.
The control panel counters aren’t live. They only refresh once per day, so the disk space figure in the sidebar can still include files you’ve already deleted. The inode counter (the number of files and folders, limited to 60,000) can also lag behind by a few hours.
The article below covers both limits and the “Disk Quota Exceeded” error:
Two things would help me work out whether that’s what’s happening:
What do disk space usage and inode usage show in the sidebar right now, and roughly how long ago did you delete the files?
When you try to upload, what exact error does FileZilla or the file manager show?
There’s also an older topic where the counters got stuck after the poster deleted everything on the account. It might be the same thing, but it only applies if your htdocs folder is now completely empty. Is it?