Error after 3 days of trying to add domain

[cyfrowyodkrywca]

Website URL

down below

Error Message

Wystąpił błąd podczas dodawania domeny.

To mogło wystąpić ponieważ już dodałeś/łaś tą nazwę domeny do innego konta albo nie zmieniłeś/łaś nazw serwerów.

Musisz zmienić nazwy serwerów przed dodawaniem lub parkowaniem domen w panelu administracyjnym:

Proszę zmienić nazwy serwerów domeny na :

(Możesz to zmienić w panelu u swojego rejestratora domeny.)

ns1
ns2
ns3
ns4
ns5

Jak tylko zmienisz nazwy serwerów, możesz dodawać lub parkować domenę raz jeszcze. .

Once the name servers are set it may take up to 76 hours before the domain can be added here.

Name servers MUST be set before adding the domain here, if your registrar REQUIRES that you add a domain before setting the name servers then you will need to use a different domain name / registrar (or contact there support requesting they manually set the name servers). We are NOT able to add domains to the vPanel without the name servers being set firstly. If this is a requirement, please UPGRADE, on our premium hosting we do allow domain names to be added without the name servers being set. Please do NOT create a support ticket unless you have waited at least 48 hours after succesfully changing name servers / adding domain. Please do NOT create a support ticket unless you have waited at least 48 hours.

Other Information

I have bought domain via ovh.com, set dns as mentioned in infinity free tutorial waited over 3 days and I am still receiving error messege mentioned above. I have already set A records to IPs of my infinity free server (as found in one of forum topics).

As I can notice there are different namespace server names, although I can ping those from tutorial.

What I did wrong?

Thanks in advance for help.

[cyfrowyodkrywca]

my website url:

https://wloczykije.lovestoblog.com/

infinity free tutorial:

How to add your own domain to your account

While a free subdomain is a great way to get started, a website looks a lot more professional with a custom domain name. Fortunately, you can register your own domain name with an external company (like NameSilo) and use it on InfinityFree. There are multiple ways you can add the domain name as an account. You can create it as a new account or add it to an existing account. Before you start: configure your domain’s nameservers Before you can add the domain name to your account, you need to ver…

[Frank419]

Please share your own registered domain instead of your free subdomain!
Then we can check if you actually setup the nameservers correctly.

To me it sounds like this:

Unable to set nameservers: DNS query refused

Before you can add a domain name to your account, you need to point it to the InfinityFree nameservers first. However, some domain providers show an error like this when trying to change the nameservers: DNS Query Refused If that happens, your registrar will tell you that the nameservers must be configured first. What causes this issue Before you can add your domain to your InfinityFree account, you need to verify you can control the domain. The usual way to do so right now is by setting th…

[Admin]

Please share the domain name you purchased from OVH that you want to add to the account?

The error says that your nameservers are not correct. That either means that the nameservers are in fact not correct, or there is an issue in the nameserver check. To know which is which, and who needs to do what to fix this, we need to be able to check the current state of your domain.

@Frank419

To me it sounds like this:

This seems a bit premature to me. If you tried to add the nameservers to OVH and OVH refuses them, then yes, this is relevant. But so far I don’t see anything to suggest that this is the case.

No need to conclude “you cannot add the domain here” without trying and checking first.

[cyfrowyodkrywca]

Sure! Sorry for misunderstanding.

My registered domain is:

wloczykije.szczecin.pl

[Frank419]

OK, I saw this:

Basically, if you are using a rather new hosting account with the prefix if0_, then this is good. But if your hosting account starts with epiz_, then you should use
ns1.epizy.com
ns2.epizy.com

Please tell me if you have more problems!

[Admin]

Hmm, your domain is configured in an interesting way. The subdomain wloczykije.szczecin.pl is pointing to our nameservers, but the base domain szczecin.pl does not have any nameservers at all.

Do you own the domain szczecin.pl as well? If so, you may want to set the nameservers on there as well, wait a few hours, and try again.

@Frank419

But if your hosting account starts with epiz_, then you should use
ns1.epizy.com
ns2.epizy.com

That’s actually better advice. You have legacy epiz_ accounts, so the infinityfree.com nameservers may not be accepted.

[cyfrowyodkrywca]

I do have an epiz_ account.

I have changed ns, will wait few hours and check again.

Could you please add that explanation to tutorial from where I have read my first dns setup?

[cyfrowyodkrywca]

I do not own the city master domain Szczecin.pl I just have bought subdomain wloczykije at szczecin.pl.

I have changed ns, will wait few hours and check again.

Please do not close the ticket yet.

[Frank419]

@cyfrowyodkrywca

Could you please add that explanation to tutorial

Sorry, but regulars aren’t moderators! I can’t edit posts of this kind.
( Maybe you can refer to @Admin , he of course has the ability to edit that.)

---

@cyfrowyodkrywca

Please do not close the ticket yet.

Adding to this, you aren’t really creating support ticket of any kind — You are actually getting support from a community, full of

[Greenreader9]

Hello

As “szczecin.pl” is not a registered TLD, you can’t add subdomains of that domain to your account. You can attempt to use the “Addon domain” section of the panel, but it probably won’t work.

@cyfrowyodkrywca

Could you please add that explanation to tutorial from where I have read my first dns setup?

I’ve added it to my to-do list

[cyfrowyodkrywca]

@Greenreader9

As “szczecin.pl” is not a registered TLD, you can’t add subdomains of that domain to your account. You can attempt to use the “Addon domain” section of the panel, but it probably won’t work.

Big disappointment after getting out of Google Blogger platform, where this specific subdomain worked.

[Frank419]

@cyfrowyodkrywca

Big disappointment after getting out of Google Blogger platform

So the domain didn’t work here? You already tried?
But the nameservers hasn’t updated yet. I suggest you to try again after 3 hrs or so.
And you can always go to Login to your account - InfinityFree to see if the ns were correct!

If you really cannot add the domain then sorry, there’s nothing we can do about it.

[Greenreader9]

Unfortunately, the platform only allows official TLDs to be added as Addon domain (otherwise, it will throw an error like “too many dots” or “invalid nameservers”). Feel free to keep trying though, as the panel is a bit buggy and it may allow it randomly. You can also attempt to create a new account with the domain if you want (using the InfinityFree.com nameservers), but again, that may or may not work.

The only subdomains the platform allows you to create are subdomains of base domains already on your account (Like mysite.mydomain.com), and subdomains of domains that are provided for free (Like “mysite.free.nf”)

[cyfrowyodkrywca]

Hell yeah - it worked!

However after entering my paid domain (wloczykije.szczecin.pl) DNS still does not resolve my query.

Do I need to wait another 3 days to propagate DNS, although I have added in my operator dns names?

[cyfrowyodkrywca]

@Admin could you please update the tutorial about adding proper dns names in scope of having old or new account?

[Greenreader9]

It can take up to 72 hours for DNS propagation, yes.

Currently, wloczykije.szczecin.pl is redirecting to wloczykije.lovestoblog.com

@cyfrowyodkrywca

could you please update the tutorial about adding proper dns names in scope of having old or new account?

Already did, after your previous post

[cyfrowyodkrywca]

Thank you very much for your assistance and support for community.

I have last problem to discuss, because when I have started the process mentioned in this forum thread I was trying to get my new domain seen as default of my page.

But now I do input new domain:

and get the old one when page loads the old one.

I would prefer to have the main address set to my new domain.

Is it possible? And what with certificate?

[cyfrowyodkrywca]

Sorry I had in mind new address (improper graphic added in previous post):

[Frank419]

Have you made any redirects to the original domain? Then delete the redirect.

Or you have parked your new domain to the new one (I’ve never parked a domain before, so I am not certain, but this is possible).If so, delete your domain wloczykije.szczecin.pl from your control panel and add it again to the system, with the “addon domains” function.

@cyfrowyodkrywca

I would prefer to have the main address set to my new domain.

After making the new domain seperate, you can now use the redirect function in your client area to make a 301 redirect from your old domain → your new domain.
Or maybe, delete your old domain and park it over your new domain. Still, I am not certain about this. Using the redirect function is still recommended.