Dns

[ClayPonder]

Ah so this is why my subdomain is not connecting to my third party webstore. I get the “DNS_PROBE_FINISHED_NXDOMAIN” error. any updates on this? I see it’s been a week. Obviously it’s not fixed, but just curious if we know anything else about the issue? Thanks for letting us know. Hope all is well.

[Greenreader9]

Don’t hijack someone else’s topic from 9 days ago. Create a new one. I moved it for you this time.

And if you don’t provide any information besides a pretty generic error message, all we can do is point you to an article that may or may not work. More info = better help

When will my domain name start working

If you’ve just created your account, or just added a new domain name to an account, you may be surprised that you are unable to view your website when using the domain. Instead you may see: An advertisements page, with ?z being added to the URL. An error saying “This site can’t be reached”. This is usually caused by a system called DNS Caching. This article explains how DNS Caching works, why your website isn’t up yet and what you can do to see your website right now. When will I be able to …

[Ziverre]

Please provide website url, one week is more than 72 hours which indicates there is definitely something wrong.

[ChrisPAR]

@ClayPonder

my subdomain is not connecting to my third party webstore

I believe the issue was related to the original topic hijacked, a custom CNAME record is no longer working.

Unfortunately, there’s nothing you can do but wait. Any further updates will be shared in this thread:

CNAME section missing from the control panel

Website URL explorenow.infinityfreeapp.com Error Message CName Record not found under the Advance settings [image] Other Information I added a CName before, I think its called “www”, not sure if that is what causes the option to disappear… I tried exploring the InfinityFree dashboard and the control panel (cron jobs, domain types, SSL/TLS, IP Blocker, MX Entry, SPF Records, Addon Domains, Sub Domains, Aliases (Parked Domain), but I don’t see the interface like the Records CName interface, o…

[ClayPonder]

Thank you @ChrisPAR, you are correct.

I think @Greenreader9 was too excited to try to bash me for “hijacking a thread”… I was definitely continuing the original thread where it left off as it was describing the same issue I was having. If I had started a new thread (and you actually read the post where I fully described the same thing that had already been posted by someone else) you likely would’ve told me to UTFSE. I think by moving it away from the other post, you’ve actually caused my “new thread” to lose a lot of context.

But, @ChrisPAR - waiting is what I assumed we would be doing. Was just curious if @Admin had any news because it seemed like he had at least spoken to someone about the issue. Thanks for the helpful link.

[Admin]

The only news I can share is that the CNAME records option has been hidden in the control panel to prevent more people from running into this bug. As for the solution itself, it will take longer to fix. I don’t have anything remotely like a time frame on a resolution. But I wouldn’t count on it being fixed within a week or two, and recommend to apply a workaround for now.

[ClayPonder]

Thanks for the reply @Admin.
However, it seems that my CNAME record is working today - https://shop.exileisland.net/ is now working properly. However, the option for CNAME is still missing from the cpanel menu. Very strange!