Disk quota exceeded, cPanel reports 6 of 30019 inodes used

Username (e.g. epiz_XXX) or Website URL

epiz_28983249

(This is my friend’s account that I manage for him, so you won’t see it under my account.)

Error Message

“Disk quota exceeded” errors in FTP client, i.e.:

MKD pictures failed; [Can’t create directory: Disk quota exceeded]

Other Information

I’m experiencing the issue described here and on this knowledge base article.

However I’ve waited a couple days for cPanel to update the inode quota, and it still says “6 of 30019”. And, by my count, I’ve got only 1800 files/directories total that I’m trying to upload. (Nowhere near 30000.)

So I suspect maybe the quota needs to be reset or something? Thanks.

Can you share the full error logs from FileZilla please?
Thanks.

I am using ncftp to do a “put -r htdocs/” command, it’ll go along fine for a while and eventually it hits the limit and results in this:

MKD htmstuff failed; [Can’t create directory: Disk quota exceeded]
MKD htmstuff/balls failed; [Can’t create directory: No such file or directory]
MKD htmstuff/bars failed; [Can’t create directory: No such file or directory]
MKD htmstuff/icons failed; [Can’t create directory: No such file or directory]
MKD htmstuff/backs failed; [Can’t create directory: No such file or directory]
MKD htmstuff/animated failed; [Can’t create directory: No such file or directory]

And then nothing else can be uploaded and the FTP session times out.

Can you please try downloading the FileZilla FTP software? It will give us more advanced error messages that should be able to point us directly to the problem.
Thanks!

Sure thing, no problem. Here’s the log toward the end where the error shows up:

2021-06-29 19:30:48 13122 3 Status: File transfer skipped
2021-06-29 19:30:48 13122 3 Status: Starting upload of /Users/mdorman/tegehrke/tegehrke/Hannah/Isabelle_on.gif
2021-06-29 19:30:48 13122 3 Status: Skipping upload of /Users/mdorman/tegehrke/tegehrke/Hannah/Isabelle_on.gif
2021-06-29 19:30:48 13122 3 Status: File transfer skipped
2021-06-29 19:30:48 13122 3 Status: Starting upload of /Users/mdorman/tegehrke/tegehrke/Hannah/Hannah_2006_2007.jpg
2021-06-29 19:30:48 13122 3 Status: Skipping upload of /Users/mdorman/tegehrke/tegehrke/Hannah/Hannah_2006_2007.jpg
2021-06-29 19:30:48 13122 3 Status: File transfer skipped
2021-06-29 19:30:48 13122 3 Status: Starting upload of /Users/mdorman/tegehrke/tegehrke/Hannah/8_month_C_S.jpg
2021-06-29 19:30:48 13122 3 Status: Skipping upload of /Users/mdorman/tegehrke/tegehrke/Hannah/8_month_C_S.jpg
2021-06-29 19:30:48 13122 3 Status: File transfer skipped
2021-06-29 19:30:48 13122 3 Status: Starting upload of /Users/mdorman/tegehrke/tegehrke/Hannah/Hannah_5p5_B_S.jpg
2021-06-29 19:30:48 13122 3 Status: Skipping upload of /Users/mdorman/tegehrke/tegehrke/Hannah/Hannah_5p5_B_S.jpg
2021-06-29 19:30:48 13122 3 Status: File transfer skipped
2021-06-29 19:30:49 13122 3 Status: Creating directory ‘/tegehrke2.dorm.org/htdocs/Hannah/Bal_at’…
2021-06-29 19:30:49 13122 3 Command: MKD Bal_at
2021-06-29 19:30:49 13122 3 Response: 550 Can’t create directory: Disk quota exceeded
2021-06-29 19:30:49 13122 3 Status: Creating directory ‘/tegehrke2.dorm.org/htdocs/IP_Camera’…
2021-06-29 19:30:49 13122 3 Command: CWD /tegehrke2.dorm.org/htdocs
2021-06-29 19:30:49 13122 3 Response: 250 OK. Current directory is /tegehrke2.dorm.org/htdocs
2021-06-29 19:30:49 13122 3 Command: MKD IP_Camera
2021-06-29 19:30:49 13122 3 Response: 550 Can’t create directory: File exists
2021-06-29 19:30:49 13122 3 Status: Starting upload of /Users/mdorman/tegehrke/tegehrke/InTheNavy/Jax_Congrats_A_Best.mp4
2021-06-29 19:30:49 13122 3 Command: CWD /tegehrke2.dorm.org/htdocs/InTheNavy
2021-06-29 19:30:49 13122 3 Response: 550 Can’t change directory to /tegehrke2.dorm.org/htdocs/InTheNavy: No such file or directory
2021-06-29 19:30:49 13122 3 Command: CWD /tegehrke2.dorm.org/htdocs
2021-06-29 19:30:49 13122 3 Response: 250 OK. Current directory is /tegehrke2.dorm.org/htdocs
2021-06-29 19:30:49 13122 3 Command: MKD InTheNavy
2021-06-29 19:30:49 13122 3 Response: 550 Can’t create directory: Disk quota exceeded
2021-06-29 19:30:49 13122 3 Error: File transfer failed
2021-06-29 19:30:49 13122 3 Status: Starting upload of /Users/mdorman/tegehrke/tegehrke/InTheNavy/Jax_Congrats_A_Best.mp4
2021-06-29 19:30:49 13122 3 Command: CWD /tegehrke2.dorm.org/htdocs/InTheNavy

The skipped files are those that were already (successfully) uploaded. Thanks!

Looking at your account, there are a lot more than 4-6 inodes on the account. So I think the counter in the control panel just hasn’t been updated yet, and you have in fact hit the limit.

Also, it’s not supposed to be possible to upload files outside the htdocs directory like you did, and you won’t be able to use them on your website this way.

And using our hosting for free file storage is not allowed. We provide a website hosting service, not a backup hosting service.

3 Likes

ok that’s great thank you for that but how can removing inodes .i wanna just one inodes

Inodes are basically the files you upload on your site. So, if you want it to 1 then use only one file :slight_smile:

1 inode is equal to one file, or folder on your site. For example, 5 HTML files, 2 CSS files, 1 JavaScript file, and 3 Folder is equal to 11 inodes. To remove inodes, simply delete things off your site. Note that the counts only updates once every 24 hours, so it may take a bit before the counter updates.

My local directory that contains all the files I’m trying to upload only contains about 1800 unique files and directories. Some of the files are larger (several megabyte videos generated from Google Earth), which likely take multiple inodes. But still I see no reason that I would be hitting the 30000 inode limit.

The tegehrke2.dorm.org/htdocs directory I was uploading to is the directory created by cPanel for the “add on domain”, and it is working to access the content on the web (see http://tegehrke2.dorm.org/ .)

I understand this isn’t a file storage service. As I said, I manage this for a friend. Quite possibly there is some stuff that’s not strictly web content. But the majority of this is legitimate web pages and related content. He and his son do hot air ballooning, so there are many photos, map images, and track videos that they provide for their clients.

I did check cPanel again just now (another 24 hours later) and it still reports 0 % (4 of 30019) inodes.

Anything else we can do here? Your help is appreciated. Thanks!

I believe that 10mb is the max file size for videos. Videos should not be hosted here, but on a site like YouTube, where you can embed them into your site.

False. As we said before:

Also try uploading less at a time and see if that does anything.

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