Disable hosting account take too much time

[itsldqs]

Is it normal to take too much time to disable the hosting account? It’s been more than 2 hours already.

[KangJL]

Make sure you follow the instructions here

@Admin

Deactivating your hosting account

You can deactivate your hosting account through your client area. By doing so, you lose access to your account and take down all websites on it. However, any files, databases and other settings on the account will be retained until the account is fully deleted.

Before you can deactivate your hosting account, please make sure to remove all domain names from the account. You can do this by entering the Control Panel, and navigating through the Addon Domains, Subdomains and Parked Domains sections to delete all the domains there. If you don’t remove the domains beforehand, you will be unable to use the domains on other hosting accounts on our platform.

Deactivated accounts are deleted automatically after 60 days following the moment of deactivation. If you want to use the account again or get access to it’s contents, you can reactivate the account from your client area as long as you have fewer than three active accounts.

[Admin]

Deactivating a hosting account normally takes less than 10 minutes, but due to an issue or congestion in the hosting platform, it can sometimes take longer for the change to be processed.

2 hours is indeed too long, but so much processing delay is very rare.