Can't log in to Monsta FTP/File Manager?


Username: epiz_32901841

Error Message

“Error! FTP Authentication failed”
Upon attempting it with different credentials to see if I might have put in the wrong password or such:
"Error! Too many incorrect login attempts. Please try again in 5 minutes!

Other Information

Hello again! Sorry to bother once again with these issues.
I’ve noticed that my site is back to working and it DOES read from the required databases and files ON the File Manager, but I cannot get into the File Manager itself (there is something on my site I need to change). Is this an individual issue? if so, what other details should I share to try and diagnose and fix my issue?

Did you use Filezilla?

and this


Nope, I’m not using Filezilla. I’m instead just using the default File Manager/Monsta FTP.
I am logging in with the correct login info and IP, but it’s just not letting me get back in despite putting in the correct information.

Then use it. Read the links that I sent in the earlier post


*Update: just switched over to Filezilla and ended up running into the same problem. Here’s the log, in particular.

Status: Connecting to…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Command: USER epiz_32901841
Response: 331 User epiz_32901841 OK. Password required
Command: PASS *************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Are you sure you put in the correct details? Do not use your InfinityFree account, use the details in the client area.


Let me point out


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