Can't connect to server

[johnsonme]

I can’t connect to server using any FTP client. I keep getting this message:
ECONNREFUSED - Connection refused by server.

I have disabled my firewall, I do not have any anti-virus software, and I even tried changing ports. I need this issue resolved ASAP and I have exhausted all other resources.

[KangJL]

Have you accessed the Control Panel?
If not, please do so.

Otherwise, please provide ftp logs

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…

[johnsonme]

Status:	Waiting to retry…
Status:	Resolving address of ftpupload.net
Status:	Connecting to 185.27.134.11:21…
Status:	Connection attempt failed with ECONNREFUSED - Connection refused by server.
Error:	Could not connect to server

[KangJL]

No issue on my end.
Did you do this?

@KangJL

Have you accessed the Control Panel?
If not, please do so.

[johnsonme]

I am currently logged into the control panel

[johnsonme]

Am I forced to use the online file manager?

[KangJL]

Filezilla is preferred

Can you do this to send a more detailed log

[johnsonme]

I’ve done so but the log still looks the same as you can see in the background. Should I restart FileZilla?

[KangJL]

Try using ftp.epizy.com ?
It seems something on your end is blocking the connection

[johnsonme]

Status:	Disconnected from server
Status:	Resolving address of ftp.epizy.com
Status:	Connecting to 185.27.134.11:21…
Status:	Connection attempt failed with ECONNREFUSED - Connection refused by server.
Error:	Could not connect to server
Status:	Waiting to retry…
Status:	Resolving address of ftp.epizy.com
Status:	Connecting to 185.27.134.11:21…
Status:	Connection attempt failed with ECONNREFUSED - Connection refused by server.
Error:	Could not connect to server

[johnsonme]

My firewall is off and I don’t have any anti-virus software.

[KangJL]

Are you able to connect using mobile?

I suspect this is the case

@Admin

Check your router for FTP ALG settings

Some routers, modems or other network gateways apply a so-called Application Layer Gateway (ALG) to certain connections. An ALG intercepts regular connections from your devices to certain services on the internet, and proxies or manipulates them. In some cases, the router also has an ALG for FTP traffic. An ALG can be problematic for two reasons.

If the ALG is enabled, then the router intercepts your FTP connection and may manipulate it. This may cause unexpected issues with the FTP connection and transfers. If the FTP ALG is enabled on your router, disable it and try again.

If the ALG is not enabled, then the router might be blocking FTP connections entirely, or be configured in some other way that prevents FTP connections from being set up correctly. If your router has an FTP ALG option and it’s disabled, enable it and try again.

Please try to use wifi or ethernet only, not both

[Admin]

The fact that it says Connection Refused suggests that something is actively blocking the connection. We can also see the FTP server IP is correct, so using another FTP hostname will not work, and connections accidentally breaking tends to happen later in the process (usually with passive mode switching and TLS setup).

Is it possible that access to our FTP server is blocked by a security filter set up by your network administrator or internet provider? Or by a virus scanner on your own computer?

If so, you should be able to work around this using a different device and/or network (like a VPN).

[johnsonme]

OMG! Thank you so much! This solution actually worked. Just for context, if anyone else sees this thread. I live in Japan and my modem has both US and Japanese ports. I have a wifi router attached to each plus I have the ethernet cord in my computer. My ethernet connection(Japan port) wouldn’t work and wouldn’t even let me connect to a VPN. I connected to the US wifi but it would not work nor would it connect to the VPN. So I used the Japan wifi and it allowed me to connect to a VPN and it finally worked! I also want to say I really appreciate the help and the patience from @KangJL-- Thank you. And thanks to you @Admin for solving my issue.