Cannot reach website

ChrisPAR · January 14, 2024, 4:56pm

If you can share the full FTP logs from Filezilla, they may help:

It seems like you may be facing this issue. Have you tried some of the steps mentioned here, such as using an alternative FTP hostname (ftp.epizy.com) or directly connecting to the IP address 185.27.134.11?

Help, I cannot connect to FTP

Check you are connecting to the right IP address

BT Internet and Plusnet in the United Kingdom (but other providers in other countries may have similar restrictions) have a Parental Control feature which is known to interfere with the connection to our FTP servers. Specifically, they block DNS queries to the FTP server name ftpupload.net.

You can check whether this is the case by checking the logs of your FTP client. If you are using FileZilla, and everything is working as it should, you should see a line like this in the logs.
Connecting to 185.27.134.11:21...
If the line shows a different IP address, it means that DNS lookups to the ftpupload.net hostname are being intercepted on your network and blocking you from accessing the FTP server.

You can work around this by using the FTP hostname ftp.epizy.com or using the IP address 185.27.134.11.

Disabling the Parental Controls on the connection should also allow you to connect to the FTP server without issues.

If you are absolutely certain that Virgin Media is blocking your connection, reaching out to them about it if you haven’t already might be worth a try. Some posts on their forum like this one mentions they have a customer area for feedback on their WebSafe feature which blocks some websites, you can see if you can use that.