All my files are missing and my site is blank

[KangJL]

@aw8080

In my account is says Hosting Volume vol1_2

Likely due to this?

Sites on Hosting Volume vol1_2 down: 404 error and FTP/file manager down

And as a reminder to everyone: please follow the outage communication rules. Which includes not hijacking this topic with unrelated questions about other things, like cron jobs. If you are affected by the issue, then both your website and FTP would have been dead. I received a reply from iFastNet earlier today. What happened was that an error in a core database caused the home directories of some accounts on vol1_2 to be deleted. There were safeguards in place to help prevent this, but they w…

Take note

9. BACKUPS / REQUESTING DATA BACKUP
   It is the client / account holders responsibility to maintain and keep backups of website and MySQL data. We do not provide data restores from our archives / restoring a website or database to an earlier version. We also do not provide free backups / archives of customers own current data. We reserve the right to charge a fee of 14.99 USD if we are requested to create a backup on a customers behalf. We may choose to waive this fee under circumstances of our choosing.