The site works fine on my end. DNS propagation can take up to 72 hours for everything to work again
1 Like
To repeat very clearly:
This topic is about inactivity suspensions!
Other types of suspensions, or any other website issues, are not related. Any messages about other issues will be flagged and deleted without warning.
If you have unrelated issues you would like to discuss, please create a new topic in Hosting Support about it, and help keep this topic clean.
6 Likes
2 posts were split to a new topic: HTTP error 500 on one of my websites
Hi, yes, I have the same issue, went straight to the client area, pressed the button to reactivate, now its spinning saying
âWeâre updating your accountâŚ
The page will refresh automatically when itâs done!â
And that is perfectly fine, I will check back tomorrow to see if its up or not, thanks for working on keeping our accounts up and running 
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2 posts were split to a new topic: Is it safe to use InfinityFree for storing important website data
if0_38575443 necesito que puedan reactivar la cuenta fue suspendida de manera incorrecta pero no actualiza el estado
You can reactivate it yourself. Tlir your account is suspended for inactivity thereâs a button to reactivate in the dashboard
5 Likes
If itâs suspended for inactivity you can reactivate in the dashboard.
If itâs suspended for abuse, youâll need to raise a ticket
Si se suspende por inactividad, puedes reactivarlo en el panel.
Si se suspende por abuso, tendrĂĄs que generar un ticket.
3 Likes
Any idea how long the reactivation should take? I clicked the reactivate link, but Iâve had this message for about an hour:
Weâre updating your accountâŚ
The page will refresh automatically when itâs done!
My status is still: âprocessingâ.
Iâve tried refreshing, but it still shows that message. Anything else I should try besides waiting?
Thanks
Clicking your link it looks like itâs reactivated now 
I think the dashboard has been a bit slow updating just because of the numbers
2 Likes
Yea the dashboard is still showing locked out. I canât get in to manage the site yetâŚ
4 posts were split to a new topic: The account is not yet reactivated and no way to reactivate myself
Due to the âcongestion issuesâ I described above, it can take longer than usual for account reactivations to be processed. Rest assured that they are in queue, and your account will be reactivated. Please just have patience until the reactivation has completed.
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as of right now i dont see my domain or my files and saw my email telling me my account has been suspended after 30 days i go back and reactviate it now all my work is gone from the files i had domain that had the word fantastic i need this for college do i need to make new domain or domain similar to thisâŚ
No domain = no help.
We canât check what happened to the files of your website if we donât know what website youâre talking about.
6 Likes
8 posts were split to a new topic: Website suspended
wait nevermind its fixed now
the domain name is fantasticjpages.rf.gd very sorry for the message thank you for the message helping us <3
2 posts were split to a new topic: Unable to determine directory status
Hey , I reactivated my site (https://acefit.infy.uk/) using the client area. But I still get redirected to suspended-website.com
Nevermind itâs fixed now. Thank you!