Account Susppend 24 hours

[Loise12]

Hi, my account has been suspended for two consecutive days. The email says that I attempted to log in more times than allowed, but that’s not true; I only logged in once on both days. The login history also shows this.

I’m working on a university project on this platform and can’t continue because of this issue. I really need access to complete my final exam.

[Greenreader9]

There is not a limit on how many times you can login. Perhaps you were suspended for a large number of hits?

What does the hits limit mean

One of the limits InfinityFree enforces is the “hits” limit. This article explains what a hit is, how you can control your hits usage and what happens if you exceed the limit. What is a hit? A hit is a simply request to a file on your website, which can be a HTML or PHP page, an image, a CSS file or something else. A hit is not the same as a page view, visit or visitor. Visitor can visit your website multiple times, a visit can include multiple page views, and a single page view can include mu…

[Loise12]

Probably that’s it. So, in that case, I can’t do anything for the page? I need to wait?
Maybe if I use another browser, the hit usage won’t be a problem?
I’m new to this website creation world, sorry!

[AlvinHowse102]

A hit is a request to a file on the server. You have a limit of 50,000 hits per day and if you use up them all you get a 24 hour suspension.

From my experience, if you hit the limit twice in a row, your site will be suspended for abuse and you’ll have no option but to download a backup and let your site get deleted.

[Admin]

@Loise12

The email says that I attempted to log in more times than allowed, but that’s not true; I only logged in once on both days.

Then you misunderstood the email. Because the issue is that you hit the entry process limits. Please see this article about what the limit means:

What is an Entry Process and what does the limit mean

One of the limits InfinityFree enforces is the Entry Process Failures limit, also abbreviated to Entry Process limit or EP limit. This article explains what an entry process is, what the limit means and how you can control it. What is an entry process? Every time a request to a URL on your website is made, a new program is started to retrieve the content of that URL. This process then executes your code, sends the response to the visitor, and finally quits. Note that one entry process is creat…

If you check the graphs in the client area, you will see very high entry process usage, and quite high CPU usage. So apparently your website is quite heavy for free hosting.