Account suspention for no reason

[Jotter18]

Website URL

https://lomlks.likesyou.org

Error Message

Your account was suspended because you hit the Entry Process limits.

Other Information

I have been using this site for a long time just for my personal work, and even used it for hours and never even reached half of the limit. Ya it does uses Ajex to refresh some content in background but that too after a well calculated interval in a optimised manner to not reach any of the limits and today i just opened my site for 15 minutes only and i don’t know how i reached the limit, and the site is password protected and removed from seo so that its not possible that so many multiple users would have entered and limits have been reached.

Please @Admin look into this thing.

[redsusvn]

Maybe your code is inefficient and the proccess behind the scene take a lot of cpu and that is where the problem come, check your code again and optimize it for more efficient website

[dan3008]

few things.

• It wasn’t suspended for no reason.
• Just because the page is password protected, doesn’t mean that visitors wont reach the entry process limit. It still counts as a hit, even if they don’t get through the password
• The below article explains the EPLimit and what you can do to avoid hitting it in the future
• Admin had pings disabled, so tagging him wont help (Trust me, I tried and was told the same about a year ago)

What is an Entry Process and what does the limit mean

One of the limits InfinityFree enforces is the Entry Process Failures limit, also abbreviated to Entry Process limit or EP limit. This article explains what an entry process is, what the limit means and how you can control it. What is an entry process? Every time a request to a URL on your website is made, a new program is started to retrieve the content of that URL. This process then executes your code, sends the response to the visitor, and finally quits. Note that one entry process is creat…

[Jotter18]

@redsusvn

behind the scene take a lot of cpu

How’s it’s possible that in past 1 year it barely ever reached 1% of the cpu limit even after using for 3-4 hours and suddenly today it surpassed the limit in just 15 minutes.

@dan3008

Just because the page is password protected, doesn’t mean that visitors wont reach the entry process limit

Ya I know, I meant to say that ajex only works after successful login, and as this site is not on search engines no way for anyone to reach it without link.

@dan3008

The below article explains the EPLimit and what you can do to avoid hitting it in the future

Ya I have already read and understood it.

@dan3008

Trust me, I tried and was told the same about a year ago

Got it sir.

[Jotter18]

Does infinityfree has reduced the limits in last 1 week??

Or could it be possible that I got DDOS attack on my site from the link available in some older threads I created in forum?

[dan3008]

@Jotter18

Or could it be possible that I got DDOS attack on my site from the link available in some older threads I created in forum?

Its possible. Its happened before…

[Jotter18]

@dan3008

Its possible. Its happened before…

Any way to prevent this?

[Jotter18]

I just went to my cpanel and got this.

CPU usage and daily hits are under control.

Failed entry points have surpassed the limit. What does that really mean?? As it’s not that it’s exceeding entry points but failed entry points. And how can I optimise for it that I don’t face this issue again in future??

[dan3008]

The link I shared above explains what an EP failure is:

@Admin

In order to prevent a short spike of traffic from causing problems to the server, there is a limit on how many entry processes can exist at a time for your account. If your account is at this limit, then no more processes can be created for your account and visitors will see an error page. These failed requests are counted as “entry process failures”.

So entry process failures are evidence of bursts of traffic which (temporarily) overwhelm your hosting account.

How extreme these bursts are can be derived from the hits limit. Is your entry process usage high but your hits usage low? That means the bursts were more extreme. Is your entry process usage high and your hits usage too? Then the bursts were longer but less intense.

So this suggests some kind of DDOS

The only way I’ve found to comfortably prevent this is to get a custom domain (I use PP.UA for free domains) and then use cloudflare with caching and “I’m under attack” turned on…