I have found that my website goes to a 404 error. When I visited the file manager I found no files (where did they go?!). Anyway, I had offline backup so I restored all the files. However, the website still redirects to 404 error.
I understand now. However, I have re-uploaded all the website files and they are showing in the file manager, but still the website does not open and showing the same error. Any advice?
Hi Blackzzone
Thanks again for your reply and apologies for the late response.
I have deleted the .htaccess file and I also re-checke that nameservers are indeed ns1.epizy.com and ns2.epizy.com.
That is odd. The only other think I can suggest is to delete your domain from the account (not the files), and add it back. That should force an update.
Looking at your site now: please note @Greenreader9 said to delete the domain from your account and then add it again. Do not leave the domains there and deactivate the account, that won’t do anything.
Thank you @Greenreader9 and @Admin
I cannot seem to find a way to delete my domain. I only managed to deactivate/re-activate the account and needless to say that did nothing.
So, can you please advise on how to delete the “domain”. Thank you.
Just FYI: you only needed to remove and re-add the domain. Nobody said anything about deactivating accounts. Just remove the domain and add it again. No need to move files and databases.