ZeroSSL Certificate Not Properly Installed, “Not Found” in Dashboard

I recently installed a ZeroSSL certificate for my domain (lb-versicherungen.eu) via InfinityFree’s control panel. The ZeroSSL certificate shows as “Issued” and valid until January 2025, and I’ve entered both the Private Key and Certificate correctly under the SSL/TLS section.

However, in the Live SSL Status section of the InfinityFree dashboard, the status shows “Not Found”, as if no certificate is installed. Meanwhile, the Installed SSL Status shows that the ZeroSSL certificate is active.

When I visit the website, it still displays the old Let’s Encrypt certificate instead of the new ZeroSSL certificate.

This is a similar issue I experienced earlier with Let’s Encrypt, which still seems to be linked to the website, even though I’ve now generated and installed the ZeroSSL certificate.

Steps I have tried:

  1. Re-entered the Certificate and Private Key: I checked and re-entered both the Private Key and Certificate in the SSL/TLS fields.
  2. Cleared Browser and DNS Cache: I’ve cleared the browser cache, used incognito mode, and flushed the DNS cache.
  3. No CDN Involvement: I don’t use any CDN service like Cloudflare.

Problem:

  • The ZeroSSL certificate is not being recognized correctly by the system, showing “Not Found” in the Live SSL Status, even though it is entered properly.
  • The Let’s Encrypt certificate is still linked to the site, even though I’ve switched to ZeroSSL.
  • The website continues to display the Let’s Encrypt certificate and doesn’t function properly on mobile devices.

Goal:

I want to ensure that either the ZeroSSL certificate or the Let’s Encrypt certificate is correctly set up so that the website works properly, including on mobile devices.

Questions:

  1. Why does the system show “Not Found” for the ZeroSSL certificate in the Live SSL Status while showing it as installed in the SSL/TLS section?
  2. How can I ensure that the new ZeroSSL certificate is fully recognized and applied correctly?
  3. How do I unlink the Let’s Encrypt certificate so it no longer interferes with the SSL setup?
  4. How can I ensure that either Let’s Encrypt or ZeroSSL is functioning correctly and securely for the website?

I see this

This seems more applicable to you now

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I checked your domain name and it appears to be down because DNSSEC is enabled on your domain but configured incorrectly.

DNSSEC is enabled on your domain name, but our nameservers don’t support DNSSEC and so the DNSSEC configuration for your domain name does not allow our nameservers to respond on behalf of your domain. Because of that, your domain name will be down for many people, including our SSL checker.

To fix this, please disable DNSSEC with your domain name provider for your domain.

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thank you for your fast answer. The DNSSEC was disabled all the time.
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Hmm, that’s strange. Because a DNS lookup shows that a “DS” record is present for your domain name:

The presence of this record makes it that clients who check for DNSSEC will validate that our nameservers return the right DNSSEC records for your domain, which our nameservers do not.

This DS record is usually tied to the DNSSEC switch at your domain provider, but sometimes this doesn’t work correctly.

Please contact Netim for further help with this. All I can do from my end is confirm that DNSSEC is actually enabled on your domain. Whether the DNSSEC option at your registrar works is out of my control.

3 Likes

Thanks. Answer from Netim: "Hello

lb-versicherungen.eu has indeed an old DS record at .EU Registry

I have removed it, so the domain should resolve shortly.

best regards"

3 Likes

I just checked your domain and everything appears to be fixed now! Your website is reachable and our SSL checker is now also able to see your SSL certificate.

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thank you. it works now. However I have still an API error:
An unexpected result was returned when testing the REST API:

REST API endpoint: https://lb-versicherungen.eu/wp-json/wp/v2/types/post?context=edit
REST API response: (403) Forbidden

Please read

4 Likes

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