I received an email that my account was deleted. I was supposed to be inactive!!! Which is not true. I created a free account and immediately activated Premium. I paid for the whole year. I hosted a site there where I added updates daily. And they said I was inactive! I didn’t log in to their honor, but to the WordPress account every day. They must have seen the account being actively used. And we did everything. And I had two sides there. Both Premium paid. Everything is gone!
Please return me my money for two hosting $60.51USD and $53.17USD
If you paid for hosting, then you don’t use free hosting. So your free hosting account just doesn’t matter anymore.
The first thing you’re gonna check is that whether your site still works and not to get pissed off by some emails that might not relate to you in the first place.
The problem is that the website does not work. … I opened a free account and immediately upgraded to a Premium account. I paid for a year and thought everything was fine.
The thing is, you cannot get suspended if you are using your free account. However, seeing how you have purchased hosting, this suggest that you probably haven’t touched the free account in ages.
I suspect that there’s something else behind your website being broken. Please send further support inquires to support[dot]ifastnet[dot]com. You have after all a paid customer, and the free hosting support system isn’t meant to support paid hosting.
The problem is that their services are confusing. You can buy Premium right away on our dash(.)infinityfree(.)com website. But that’s already ifasnet(.)com.
Freehosting warned me that I have a lot of traffic. I assume that it was caused by the fact that I was uploading and editing the site there - so it was my own traffic. So I bought premium. But I probably did it all the time on free hosting. But they didn’t warn me anymore, and I already had real traffic there. … I’m really surprised that I was supposedly inactive. I gave new site updates every day. I only logged in via WordPress - but they had to see that, the activity…
If a site is “inactive”, it means it’s deactivated for inactivity. If you don’t take action, it will be deleted. The email you received and the client area both clearly state that.
The wording is misleading, and has been changed since.
Because you say the site was actively used, I think you may have run into a bug here.
If your site is migrated to premium hosting, then your website is copied to the premium servers, and the free hosting nameservers are updated to point your domain to your premium account. This means the free account becomes unused, and is deleted. Which should be fine, since you’re not using it anymore.
But when a free site is deleted, this also updates the free hosting nameservers. So I think that the deletion process on the free hosting platform deleted the DNS records for your domain while it was already on premium hosting.
The good news is that nothing is gone. Your premium hosting account is entirely in-tact, but your domain is not pointing to it.
There are two ways this can be fixed:
Contact iFastNet and ask them to update the free hosting nameservers with the correct records to restore your premium website.
Update your domain name to use the nameservers of your premium account instead (you can find those in iFastNet’s client area).
When either of these two actions are completely, your website should start working again exactly as you left it.
I would personally take option 2 because it’s the least likely to cause more issues, but also report it to iFastNet so they can fix this issue and prevent other people from getting into a similar situation.
First of all, we’re not iFastNet, we don’t have your money, and we can’t refund you a payment you made to a different company.
And secondly, while it’s tragic that your website is down because of this bug, which definitely appears to be iFastNet’s fault, you can’t claim a full discount for a full year on two hosting accounts because one website is temporarily unreachable. I don’t think iFastNet provides any uptime SLA, but at best you could hope for compensation for the duration that your website was down.