No one. This is a free service, and the support on the forum is given when people are available. If you want on demand support, then you’ll need a diferent (probably paid) service.
End of the day, you get the level of service you pay for. Don’t expect premium service on a free product.
Fair enough. Like I said, I don’t know much about wordpress, I just did some of searching on google to try and help you.
If you read the guides here, there’s lots of information about how to install wordpress.
I’m not even saying that you made a mistake. You might have done everything right and a system bug caused something to break. Computers are not infalliable.
To quote the famous Jean Luc-Picard “It is possible to commit no mistakes and still lose. That is not a weakness; that is life.”
Installing WordPress here works exactly the same as it works anywhere else. WordPress can run basically anywhere where you have PHP and MySQL. We provide PHP and MySQL, which works exactly the same as PHP and MySQL works anywhere else.
There is zero reason for theme switching to work or not work here but not somewhere else.
There could be a hundred thousand WordPress installations on our hosting, so if theme switching didn’t work on our hosting, you wouldn’t be the only one talking about it.
I don’t know why switching themes doesn’t work for you. It seems you’ve been able to switch it successfully multiple times so far (your site looks different now than it did in your last screenshot, and neither are default WordPress themes as far as I know), so I don’t really see what is the problem to begin with.
I had a quick look at your installed site and it appears to be installed.
Specifically, it appears to have been installed by Softaculous.
If you want to install WordPress by hand instead, you can definitely do that. But then you should first remove the current WordPress installation. If you just upload the WordPress files on top of the existing website, then WordPress will see the wp-config.php created by Softaculous and assume it’s the configuration (and database) to use.
That said, your website is using the same WordPress theme that @dan3008 saw before, so it seems that theme switching worked? Or do you see something else?
i didn’t install it i swear it was installed on another hosting
i just downloaded the wordpress files and uploaded it i didn’t even create a SQL database on your site yet
the proof i didn’t i tried to login with the old username and password didn’t work