Wo websites timing out despite healthy InfinityFree accounts

Hosting Support
1

Website URL

https://hairportexpress.ifree.page/home/, https://kayrexconstruction.free.je/wp-admin/

Error Message

Title: Two websites timing out despite healthy InfinityFree accounts

Hello InfinityFree Support,

Both of my websites have stopped opening and show ERR_CONNECTION_TIMED_OUT.

Website 1

  • Domain: kayrexconstruction.free.je
  • Hosting account: if0_42407667
  • IP address: 185.27.134.149

Website 2

  • Domain: hairportexpress.ifree.page
  • Hosting account: if0_42456892
  • IP address: 185.27.134.217

Both hosting dashboards show “No issues found”, and the InfinityFree status page reports no current issues.

Please help investigate why both websites are unreachable and advise me on how to restore access. I have not changed any website files or settings to troubleshoot this problem.

Thank you.

Other Information

Website 1

Domain: kayrexconstruction.free.je

Hosting account: if0_42407667

IP address: 185.27.134.149Website 2

Domain: hairportexpress.ifree.page

Hosting account: if0_42456892

IP address: 185.27.134.217

2

Welcome to the InfinityFree community forum! Good to have you here.

  • Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end.
  • Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong.
  • AI tools often get InfinityFree wrong. If a volunteer’s advice differs from what an AI told you, please try the volunteer’s suggestion first.
  • Solving an issue is a joint effort. Try the suggestions you get and report back what happened.
3

Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look.

Both sites timing out at once usually means the connection is being blocked somewhere between you and the server. It doesn’t usually mean anything is wrong with the accounts. I found an article that covers this error:

It says ERR_CONNECTION_TIMED_OUT means your browser couldn’t set up a connection at all. That’s different from an error page shown by the site itself. It can come from your device (antivirus, firewall, extensions), from your network or internet provider, or from the hosting servers blocking your IP address. The servers block IPs automatically when they see suspicious behaviour, sometimes by mistake.

Two quick checks will tell these apart:

  1. Run both addresses through check-host.net with the HTTP test. If most locations show OK, the sites are up and the problem is between you and them. If most locations fail, the problem is on the server side.
  2. Open the sites on your phone with Wi-Fi off, so it uses mobile data. If they load there, the block is tied to your home or office network, or your IP address.

Can you tell me what each of those shows? If the check-host test fails from most locations, please post the results here. If the sites only fail from your own connection, the article says IP blocks typically expire within 24 hours, and a VPN works in the meantime. If they’re still blocked after a day, post again with the exact error and your internet provider.

4

:197.211.52.15 Country: ng Nigeria (Delta, Asaba)

Offshore Cloud Services

kayrexconstruction.free.je

Dedicated Servers by Serv.Host — AMD EPYC / Intel Xeon, DDoS protection, up to 40 Gbps port

Check website http://kayrexconstruction.free.je:80
Permanent link to this check report | Share on Twitter
Live server terminal
Location Result Time Code IP address
au Australia, Sydney
OK
0.907 s
200 (OK)
185.27.134.149
at Austria, Vienna
OK
0.154 s
200 (OK)
185.27.134.149
br Brazil, Sao Paulo
OK
0.703 s
200 (OK)
185.27.134.149
bg Bulgaria, Sofia
OK
0.270 s
200 (OK)
185.27.134.149
ca Canada, Vancouver
OK
0.602 s
200 (OK)
185.27.134.149
fr France, Paris
OK
0.198 s
200 (OK)
185.27.134.149
de Germany, Frankfurt
OK
0.126 s
200 (OK)
185.27.134.149
de Germany, Langen
OK
0.089 s
200 (OK)
185.27.134.149
de Germany, Nuremberg
OK
0.102 s
200 (OK)
185.27.134.149
hk Hong Kong, Hong Kong
OK
0.794 s
200 (OK)
185.27.134.149
hu Hungary, Nyiregyhaza
OK
0.154 s
200 (OK)
185.27.134.149
in India, Mumbai
OK
1.012 s
200 (OK)
185.27.134.149
in India, Rajpura
OK
2.104 s
200 (OK)
185.27.134.149
id Indonesia, Jakarta
OK
0.992 s
200 (OK)
185.27.134.149
id Indonesia, Jakarta
OK
0.710 s
200 (OK)
185.27.134.149
ir Iran, Isfahan
OK
1.414 s
200 (OK)
185.27.134.149
ir Iran, Qom
OK
0.491 s
200 (OK)
185.27.134.149
ir Iran, Shiraz
OK
0.796 s
200 (OK)
185.27.134.149
ir Iran, Shiraz
OK
0.342 s
200 (OK)
185.27.134.149
ir Iran, Tehran
OK
0.344 s
200 (OK)
185.27.134.149
ir Iran, Tehran
OK
0.604 s
200 (OK)
185.27.134.149
ir Iran, Tehran
OK
0.396 s
200 (OK)
185.27.134.149
il Israel, Netanya
OK
0.701 s
200 (OK)
185.27.134.149
il Israel, Tel Aviv
OK
0.710 s
200 (OK)
185.27.134.149
it Italy, Milan
OK
0.243 s
200 (OK)
185.27.134.149
jp Japan, Tokyo
OK
1.049 s
200 (OK)
185.27.134.149
kz Kazakhstan, Karaganda
OK
0.386 s
200 (OK)
185.27.134.149
md Moldova, Chisinau
OK
0.341 s
200 (OK)
185.27.134.149
nl Netherlands, Amsterdam
OK
0.115 s
200 (OK)
185.27.134.149
nl Netherlands, Meppel
OK
1.178 s
200 (OK)
185.27.134.149
pl Poland, Warsaw
OK
0.170 s
200 (OK)
185.27.134.149
pt Portugal, Viana
OK
0.401 s
200 (OK)
185.27.134.149
ro Romania, Bucharest
Connection timed out
ru Russia, Moscow
OK
0.352 s
200 (OK)
185.27.134.149
ru Russia, Moscow
OK
0.415 s
200 (OK)
185.27.134.149
ru Russia, Saint Petersburg
OK
0.425 s
200 (OK)
185.27.134.149
rs Serbia, Belgrade
OK
0.114 s
200 (OK)
185.27.134.149
sg Singapore, Singapore
OK
0.827 s
200 (OK)
185.27.134.149
si Slovenia, Maribor
OK
0.539 s
200 (OK)
185.27.134.149
es Spain, Barcelona
OK
0.751 s
200 (OK)
185.27.134.149
es Spain, Madrid
OK
0.422 s
200 (OK)
185.27.134.149
se Sweden, Stockholm
OK
0.205 s
200 (OK)
185.27.134.149
se Sweden, Stockholm
OK
0.294 s
200 (OK)
185.27.134.149
ch Switzerland, Zurich
OK
0.139 s
200 (OK)
185.27.134.149
ch Switzerland, Zurich
OK
0.250 s
200 (OK)
185.27.134.149
tr Turkey, Istanbul
OK
0.476 s
200 (OK)
185.27.134.149
tr Turkey, Istanbul
OK
0.273 s
200 (OK)
185.27.134.149
gb UK, London
OK
0.191 s
200 (OK)
185.27.134.149
ua Ukraine, Khmelnytskyi
OK
0.316 s
200 (OK)
185.27.134.149
ua Ukraine, Kyiv
OK
0.278 s
200 (OK)
185.27.134.149
us USA, Atlanta
OK
0.322 s
200 (OK)
185.27.134.149
us USA, Los Angeles
OK
0.378 s
200 (OK)
185.27.134.149
us USA, New York
OK
0.260 s
200 (OK)
185.27.134.149
vn Vietnam, Ho Chi Minh City
OK
0.798 s
200 (OK)
185.27.134.149

IP info
Ping
HTTP
TCP port
UDP port
DNS
News
FAQ
Articles
API
Terminal
Contacts
Twitter
Telegram Bot
Check-Host.net197.211.52.15 Country: ng Nigeria (Delta, Asaba)

Offshore Cloud Services

https://hairportexpress.ifree.page/.

Need a reliable server? Serv.Host VPS/VDS from $4.5/mo with NVMe and DDoS protection

Check website https://hairportexpress.ifree.page/.
Permanent link to this check report | Share on Twitter
Live server terminal
Location Result Time Code IP address
au Australia, Sydney
OK
1.302 s
200 (OK)
185.27.134.217
at Austria, Vienna
OK
0.220 s
200 (OK)
185.27.134.217
br Brazil, Sao Paulo
OK
1.195 s
200 (OK)
185.27.134.217
bg Bulgaria, Sofia
OK
1.404 s
200 (OK)
185.27.134.217
ca Canada, Vancouver
OK
0.750 s
200 (OK)
185.27.134.217
fr France, Paris
OK
0.388 s
200 (OK)
185.27.134.217
de Germany, Frankfurt
OK
0.369 s
200 (OK)
185.27.134.217
de Germany, Langen
OK
0.178 s
200 (OK)
185.27.134.217
de Germany, Nuremberg
OK
0.435 s
200 (OK)
185.27.134.217
hk Hong Kong, Hong Kong
OK
1.048 s
200 (OK)
185.27.134.217
hu Hungary, Nyiregyhaza
OK
0.983 s
200 (OK)
185.27.134.217
in India, Mumbai
OK
1.771 s
200 (OK)
185.27.134.217
in India, Rajpura
OK
2.543 s
200 (OK)
185.27.134.217
id Indonesia, Jakarta
OK
1.067 s
200 (OK)
185.27.134.217
id Indonesia, Jakarta
OK
1.070 s
200 (OK)
185.27.134.217
ir Iran, Isfahan
OK
2.522 s
200 (OK)
185.27.134.217
ir Iran, Qom
OK
0.394 s
200 (OK)
185.27.134.217
ir Iran, Shiraz
OK
0.495 s
200 (OK)
185.27.134.217
ir Iran, Shiraz
OK
0.506 s
200 (OK)
185.27.134.217
ir Iran, Tehran
OK
0.854 s
200 (OK)
185.27.134.217
ir Iran, Tehran
OK
0.459 s
200 (OK)
185.27.134.217
ir Iran, Tehran
OK
0.462 s
200 (OK)
185.27.134.217
il Israel, Netanya
OK
0.669 s
200 (OK)
185.27.134.217
il Israel, Tel Aviv
OK
0.514 s
200 (OK)
185.27.134.217
it Italy, Milan
OK
0.460 s
200 (OK)
185.27.134.217
jp Japan, Tokyo
OK
0.982 s
200 (OK)
185.27.134.217
kz Kazakhstan, Karaganda
OK
0.508 s
200 (OK)
185.27.134.217
md Moldova, Chisinau
OK
0.513 s
200 (OK)
185.27.134.217
nl Netherlands, Amsterdam
OK
0.179 s
200 (OK)
185.27.134.217
nl Netherlands, Meppel
OK
0.122 s
200 (OK)
185.27.134.217
pl Poland, Warsaw
OK
0.244 s
200 (OK)
185.27.134.217
pt Portugal, Viana
OK
0.400 s
200 (OK)
185.27.134.217
ro Romania, Bucharest
OK
0.454 s
200 (OK)
185.27.134.217
ru Russia, Moscow
OK
0.344 s
200 (OK)
185.27.134.217
ru Russia, Moscow
OK
0.321 s
200 (OK)
185.27.134.217
ru Russia, Saint Petersburg
OK
0.343 s
200 (OK)
185.27.134.217
rs Serbia, Belgrade
OK
0.205 s
200 (OK)
185.27.134.217
sg Singapore, Singapore
OK
0.847 s
200 (OK)
185.27.134.217
si Slovenia, Maribor
OK
0.225 s
200 (OK)
185.27.134.217
es Spain, Barcelona
OK
0.732 s
200 (OK)
185.27.134.217
es Spain, Madrid
OK
0.636 s
200 (OK)
185.27.134.217
se Sweden, Stockholm
OK
0.238 s
200 (OK)
185.27.134.217
se Sweden, Stockholm
OK
0.374 s
200 (OK)
185.27.134.217
ch Switzerland, Zurich
OK
0.186 s
200 (OK)
185.27.134.217
ch Switzerland, Zurich
OK
0.228 s
200 (OK)
185.27.134.217
tr Turkey, Istanbul
OK
0.736 s
200 (OK)
185.27.134.217
tr Turkey, Istanbul
OK
0.464 s
200 (OK)
185.27.134.217
gb UK, London
OK
0.144 s
200 (OK)
185.27.134.217
ua Ukraine, Khmelnytskyi
OK
0.279 s
200 (OK)
185.27.134.217
ua Ukraine, Kyiv
OK
0.372 s
200 (OK)
185.27.134.217
us USA, Atlanta
OK
0.552 s
200 (OK)
185.27.134.217
us USA, Los Angeles
OK
0.655 s
200 (OK)
185.27.134.217
us USA, New York
OK
0.284 s
200 (OK)
185.27.134.217
vn Vietnam, Ho Chi Minh City
OK
0.953 s
200 (OK)
185.27.134.217

IP info
Ping
HTTP
TCP port
UDP port
DNS
News
FAQ
Articles
API
Terminal
Contacts
Twitter
Telegram Bot
Check-Host.net from my phone it says this site cant be reached

5

Hello,

I ran the HTTP checks on Check-Host for both websites. Both respond with HTTP 200 (OK) from locations around the world.

However, both websites still show ERR_CONNECTION_TIMED_OUT on my computer and on my phone using mobile data.

My hosting dashboards report “No issues found,” and the InfinityFree status page reports no current issues.

Could an administrator please investigate whether my connection or IP address is being blocked by InfinityFree’s network security, or whether there is a routing issue?

Websites:

Thank you.

6

Update: I tested both websites on my computer and on my phone using mobile data. Both still show “This site can’t be reached” with ERR_CONNECTION_TIMED_OUT, using both HTTP and HTTPS.

Check-Host reports HTTP 200 (OK) for both websites from most tested locations.

Could you please help identify why my connections cannot reach either website?