Why my files in file manager is deleted

Hosting Support
14

Can you please tell me your server ip and Hosting Volume name?

15

Ok.
Hosting volume: vol1_1
Website: https://contactbook.great-site.net
IP Address:185.27.134.149

16

Same Happen to me. my file manager is doesn.t show any directires but website is working

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17

Thank you for your responses.

Please do not create duplicate topics about “File manager / FileZillla Showing empty root directory”.

if your IP Address or Hosting Volume name is not included in previous responses then please include it.

Hopefully admin will start investigation asap

18

Same with me epiz_24067789 for two domains.

19

I was facing the same issue, but rather then clicking the File Manager Button (circled in blue) I clicked the File Button (circled in green). It worked for me.

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1 Like
20

185.27.134.59 vol19_1 can’t open file manager, ftp root is empty and can’t upload/save/delete file using ftp, but can upload empty folders

1 Like
21

Username: epiz_26850793
Website: http://tafnwin.epizy.com/
IP: 185.27.134.149
Hosting volume: vol1_1

1 Like
22

I am having the same issues as well.

Here is my website information:

Username: epiz_29083171
Website: jollyjjumpers.ga
IP: 185.27.134.150
Hosting volume: vol1_2

24

You can’t upload to there, I already tried it

26

Definitely wrong info. Look from client area

27

Thanks, found it

1 Like
28

Username: epiz_25743950
Website: https//www.mosascollection.uk
IP: 185.27.134.153
Hosting volume: vol1_5

29

It appears like somebody at iFastNet possibly twicked a setting and the ftp server cant perform an ls command. The files are there but cant be seen. Or perhaps somebody’s playing around with firewall settings…

30

this is my website info
Username: epiz_28803182
Website: https://www.mrtrendingcenter.epizy.com
IP: 185.27.134.65
Hosting volume: vol13_5

32

Mis archivos tambien desaparecieron
Nombre de usuario: epiz_22850203
Sitio web: www.porritas.rf.gd
IP: 185.27.134.141
Volumen de alojamiento: vol10_1

33

I was already investigating this yesterday:

I also wrote what I know here:

In your case, the file manager doesn’t connect at all. That’s a different issue.

Can you please try this first?

2 Likes
34

Ftp root directory missing issue’s :

Actually htdocs folder is not missing, it’s hidden, I can access my hidden files in FileZilla by manual browsing.

just need to type /htdocs in remote site address bar for domain folder. for sub-domain /subdomain.example.com

1 Like
35

Wonderfull Thankyou
that is the ANSWER to the problem
how did you find this out ?

1 Like
36

Welcome

I don’t how! 10/11 minutes ago I suddenly thought, let’s try, because site is running, all the folders and files should be there. ‍and then

2 Likes