Why do you keep deleting my website!

To answer the question you asked in the title:

Why do you keep deleting my website!

The answer is: because it’s our policy that if websites don’t get any traffic in a month, they will first get deactivated, and if you don’t reactivate them within ~20 days, they will be deleted.

If when the summer holidays start, and you don’t interact with your website and you don’t check your email, then yes, you may find that 8 weeks later, your account is gone. It’s regrettable that this happened to you.

But we do expect that the email address you give us to use is an email address that we can actually reach you on, and that you actually check your messages on, so we can keep you informed about your account. If we send you multiple warnings over multiple weeks telling you that your account is at risk of deletion and you don’t see them because you’re not checking your work email during the holiday, then I don’t think it’s fair to blame us.

So the second answer to the question is: we keep deleting your website because you apparently keep forgetting that this is how we deal with inactive accounts.

And no, we don’t distinguish by the age of an account. No matter if the account was used for 1 day, 1 month or 1 year, if it’s inactive for a month, it will be deactivated.

I can see how your account could become inactive during that time.

However:

  • I cannot find any previous messaging from you where you have told us that you were a teacher.
  • Even if you had told me that you were a teacher and using it for education, my reaction would be along the lines of “of course, we’re happy to have you, education is important and we’re glad we can help”. The thought of making an exception to certain policies wouldn’t even occur to me.
  • And even if you had explicitly requested for an exception to the inactivity policy to be made, I can guarantee you with absolutely certainty that this request would have been rejected. We provide the same service to everyone and never make special exceptions for anyone.

I stand corrected, I missed your earlier topic about the previous time your account got deleted for inactivity. That’s this topic:

As you can tell, my answer four years ago is pretty much the same as my answer is know. It’s your responsibility to make sure that you check the email notifications we send you regularly.

You could just make sure to check your email once every few weeks during the holiday, or check whether the website is up occasionally. You could even consider using an uptime monitoring service to do this for you. Or at least make a backup before the vacation so you can restore it on a new account after the holiday if needed.

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