We already remove accounts for inactivity for this exact reason. We even reduced the inactivity time recently. It used to be 60 days (but was advertised as 30 days) but is now actually 30 days. So if your account gets no visitors in 30 days, it’s suspended and deleted later.
New, big servers were added a few months ago, but since these servers were empty, most new accounts were automatically sent to those servers. People then wanted to setup their website on their new account, so you get a lot of FTP traffic, Softaculous installations and so on all putting pressure on the new server. Once a website is actually set up, the load on the server is much less.
iFastNet is working on adding a lot of capacity soon which should be able to handle all this load without any issues.
I am not being able to access neither my website (timed out error) nor file manager, basically experiencing the same problems as the August 11 outage. Any help or reply on the subject would be appreciated.
Main Domain qt1sooy5.epizy.com
Website IP 188.8.131.52
Thank you in advance.
I made a backup in the last time, so accidentally caused the site to stop, can you forgive me?
i had no access to my website (timeout error) or file manager and basically went through the same problem with the August 14 power outage. I’m sorry, it’s probably because I’ve done the site backup again, and we would appreciate any help or answer on this question.
Sorry but my website always have some errors like timed out and the others errors mentionned in your first message (FTP and File Manager): Imgur: The magic of the Internet
Can you help me please, perhaps reboot my server ?
Label OOT Speedrun Fr
Main Domain phnoufgv.epizy.com
Website IP 184.108.40.206
Hosting Volume vol17_2
Created on 2021-07-08
@Endvad, your website is suspended, so it is not affected by an outage. Please check the client area for details.
@Ronita, the issue is with you (On your end) since the IP you provided is working. Please check your website for suspensions, or code that is not working properly.
@kevin2021, this is not your fault. People make full backups all the time (And it is recomended that you do so). Also, please provide the actual domain of your account, as the “Main Domain” is not helpful in troubleshooting.
Can you post your actual domain? The main domain (What I think you posted, not positive) always shows the suspended page. Your screenshot shows a different domain (That I can read). Can you post the domain from th screenshot?