Website suspended 7 September support response time

My account epiz_29427534 was suspended the 7th of September. I only have text files on my websites and do not use any databases so I do not see how I can have used up to much resources. Anyway I responded by creating at support ticket the 13th: #772456. How long is support’s estimated response time for these types of concerns? Since nearly half of the time until the account will be deleted if I do not take action I am starting to feel a little uncomfortable.

Is a week or so long a response time out of the ordinary?

All the Best

A response should come back in 1-2 business days. If it does not, please try creating another ticket.

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Tickets created in the client area go to iFastNet. Free hosting users should not contact iFastNet from their support center.

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