Website IP Showing Unknown on New Hosting Account

Website URL

Error Message

Website IP unknown or blank

Other Information

Hello InfinityFree Support,

I recently created a new hosting account and added my custom domain:

My hosting account status is Active, and the domain has been successfully verified using CNAME through Cloudflare.

However, the Website IP field still shows Unknown.

Could you please check whether an IP address has been assigned to my hosting account and provide the correct Website IP address?

I need this information to configure my Cloudflare DNS records correctly.

Thank you for your assistance.

Welcome to the InfinityFree community forum! Good to have you here.

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Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look.

I couldn’t find anything that says what “Website IP: Unknown” means or when the IP gets filled in. Your hosting account is also only about an hour and a half old in what I can see. Is the field still Unknown if you reload the account page in the client area now?

This guide says the A record for the root domain should use the Website IP from the Account Details panel. It also covers the www CNAME and which old records to remove.

I can’t give you an IP to use in its place. I don’t have a source for your account’s IP, and a wrong A record would point your domain at the wrong server.