Website IP 185.27.134.100 Connection Timeout - Server Down

[ubereats_dev_2025]

Hello InfinityFree Support Team,

I’m experiencing a complete connection timeout for my website. DNS checks confirm this is a server IP connectivity issue.

Account Details:

• Username: if0_39270868
• Domain: ubereats-api.infinityfreeapp.com
• Main Domain: ugcbddom.infinityfree.com
• Hosting Volume: vol7_1
• Server IP: 185.27.134.100

Issue Description:

• Error: ERR_CONNECTION_TIMED_OUT
• Started: July 8, 2025 (morning)
• Affects: All website access attempts, no files can be accessed
• Duration: Several hours ongoing

DNS Verification:
Verified using whatsmydns dot net that domain correctly resolves to 185.27.134.100 globally
DNS propagation is complete worldwide
Server IP 185.27.134.100 is not responding to HTTP requests

Account Status:
Files properly uploaded (54 files, 1MB used)
Account shows recent bandwidth usage (26MB)
Account shows daily hits (15 hits)
No suspension or warnings
Database configuration correct

Technical Details:

• All attempts result in ERR_CONNECTION_TIMED_OUT
• Issue affects both custom domain and likely main subdomain
• FTP and web access both timing out
• This appears to be a server infrastructure issue with IP 185.27.134.100

Request:
Please check the status of website IP 185.27.134.100 and restore connectivity. This appears to be affecting multiple users on this IP address.

Thank you for your assistance! #connection-timeout #server-down

[KangJL]

No issue

I can't ping my website! Is the server down?

If you try to ping your website or any InfinityFree server, you’ll see the ping fail with 100% packet loss. This is completely normal and doesn’t mean your website is down. On Windows, you’ll see output like this: > ping example.com Pinging example.com [185.27.134.??] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 185.27.134.??: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), What should I do instead? The best …

[ubereats_dev_2025]

Thanks for replying quickly! But I have an error in running my domain. I don’t know why. It might be the network connection? But I am connecting to WiFi, or it might be browser cache!

[dan3008]

Might be a cache issue, or it might be that your ISP are blocking the page. Try using a VPN and see if that fixes it