Website files missing on vol2_8

[KidusBerhanu]

Website URL

Website for www.kidusberhanu.com

HOSTING VOLUME

vol2_8

(please specify the URL of the site on which you are experiencing the problem)
https://www.kidusberhanu.com

Error Message

The error message displayed is “403 Access Denied.” This issue has rendered my website inaccessible, and upon further inspection, it appears related to server-side complications.

(please share the FULL error message you see, if applicable)

Other Information

I have reviewed my account through the file manager and observed that my website’s files seem to have been deleted or are missing. The file modification timestamp indicates changes were made at 10:21 AM today. Importantly, I have not initiated these changes, suggesting the problem stems from the server.

I would appreciate any insights or assistance in resolving this issue, as it appears to be beyond my control and requires attention from the hosting provider’s side.

(other information and details relevant to your question)

[Meishin]

This means your volume, vol2_8, is probably also affected by the current outage except not mentioned:

Website files missing on vol1_7, vol1_8 and vol2_8

Website files missing on vol1_7, vol1_8 and vol2_8 Since the 6th of February, we have been receiving a large number of reports of website files having disappeared from hosting volumes vol1_7, vol1_8 and vol2_8. On hosting volume vol1_7 and vol1_8 it has been confirmed that data corruption problem has occurred, that has resulted in the loss of the files of some accounts on these volumes. iFastNet is currently investigating if any data can be recovered, but this will likely take some time, and it…

There’s really not anything you can do about this, and you must wait for the outage to be solved.

Take note that the DB shouldn’t be affected and it should still be there.

[VaibhavYawalkar]

My website www.dermysclinic.com also throws “403 access denied” error. It is also hosted on vol2_8. In my file manager only directories are showing without any files inside them.
Kindly let me know when this issue will be resolved.
I have backup of all files on my local PC, should I reupload all files or wait ?
What will happen if I reupload and server storage resumes ? Will it create new issues ?

[Meishin]

@VaibhavYawalkar

I have backup of all files on my local PC, should I reupload all files or wait ?

Good to hear you have a backup! You should wait until we’re sure the issue is resolved.