Help... Using wordpress I noticed it stated I had an update. Tried the update and after it was done, website is now a blank white page and the wordpress dashboard will let me log in (website address/wp-admin) but only displays a blank white page after entering my username/email and password as well.
It will not let me in to restore, edit, or change anything on the WP Dashboard.
It could be that something broke during the upgrade and your website code is crashing now. Could you check if there is any error output from WordPress?
if you open browser dev. tools (F12) and look at console (refresh) you will see error 500
try disable plugins or themes please use FTP and temporarily rename folders plugins and themes (add X at the end) then try to enter the dashboard and then return the folder names and move the problematic plugins
It let me download and install FTP software thankfully… However, if I am doing this correctly, “Download” Plugin and themes folder, change the name (Adding “X” to the end of it) using the FTP software and then re-upload it…
If this is the way to do it, I am getting an error and it will not let me download those folders…
if you open browser dev. tools (F12) and look at console (refresh) you will see error 500
try disable plugins or themes please use FTP and temporarily rename folders plugins and themes (add X at the end) then try to enter the dashboard and then return the folder names and move the problematic plugins
How do I know what plugins was "Problematic"? It was Wordpress itself that I tried to update. I believe it was 5.0.3 or something like that...
The first thing you should do is to open the Network tab in your browser's development tools and reload the page. Does it say status code 500? Then the code is crashing, and you could follow the links I posted earlier.
Does it say status code 200? That's a particular issue with WordPress that your website is configured to use a certain theme, but the theme files are missing. If that's the case, you could do the following:
Open your website in a file manager and check the wp-contents/themes/ folder of your website. There should be at least one theme folder there, preferably the one of the theme you were using on your site.
Go to the control panel, go to phpMyAdmin and open the database used by WordPress. In the wp_contents table, there is a row where option_name = template. This value should match the folder name of the theme you just saw. If it doesn't, you can edit the value to match the theme name.
Right clicking on jacksonarc.com, going to inspect element, then network, I am seeing 500, a 302, and a few 200 messages.
I was wondering, since I had a plugin for backing up wordpress before even starting the update. If I remove wordpress, then re-add wordpress from scratch (as starting over), if I install that plugin, would it restore my website to the way it was before the update?
If so, what are the steps to remove wordpress all together, and then re-adding it back?
I was able to fix the issue with ease… Went into control panel, softaculous, my installations, and was able to update wordpress from there, and it fixed the problem. Seems my site is back up, and I am now able to log into Dashboard.
