Yes, it was down for about half an hour due to an outage at Cloudflare. That doesn’t have anything to do with your issue though, and doesn’t impact your ability to fix it.
It takes up to 10 minutes after creating an account for all of those details to be loaded in, so that’s not that strange. But it does appear that your new accounts were corrupted too.
I took another look at it appears that at least some fix was implemented. From the ~4000 accounts that did have this issue, a solution is available for most of them.
If you’re experiencing this issue, you may be able to fix it like so:
- Go to the Domains tab in the client area, and check that the Directory is still shown as
(unknown). - Click the three dots in the top right corner, and click “Update List from Account”.
- You may now see the error " Unable to connect to the hosting system, please try again in a few minutes.". This is normal. Simply wait for 10 seconds, then try again.
- Repeat this for maybe 3-5 times until it says “The list of domains has been synchronized”. The Directory field should now be populated.
It appears that for the account in your screenshot, this solution did work. For the other two accounts, it didn’t.
I’m currently running a script that will try to do this for all accounts that were affected. After that’s done, I will look how many accounts are still having this issue.
One caveat: this solution only seems to work for active accounts. Account that are suspended or deactivated don’t seem to be fixable this way. It’s possible that reactivating the account first and then doing these steps will fix them too, but I haven’t verified that.
EDIT: Forced synchronization is done. It appears that of the original ~4000 affected accounts, only 5 accounts do not appear to be fixable this way, which unfortunately includes 2 of your accounts.
I know that it’s probably not what you want to hear, but I would like to suggest deactivating these two broken accounts as well and creating new ones. I really believe it’s fixed this time.