Hello :wave:!! I know this post might not belong in here but more on Uvdesk GitHub discussions but I just want to make sure of something. So, i’ve been trying to setup Uvdesk SMTP and overall mail setup for the system to work properly for the past 3 days but haven’t gotten to work as expected. I a…

[image] MrRamyg: I saw somewhere in the Infinityfree forum that IMAP function is disabled on free hosting I thought maybe this was the issue? IMAP and SMTP are different protocols. They are both related to email, and that’s basically where their similarities end. IMAP doesn’t work on our host…

[image] Admin: what did this SMTP tester actually do? Did you plug in your SMTP credentials, use it to send an email, and you were able to receive the email? Or did it test something else? Hello! :wave: :sweat_smile: So, yes the SMTP did send a email and I was able to interact with it and ev…

[image] MrRamyg: I use Mailgun as my SMTP provider but I don’t think that would be an issue… would it? Nope! Mailgun is a great choice, and probably a better fit than Gmail. [image] MrRamyg: Well… You currently have two DMARC records setup. That’s definitely wrong, and you’ll probably…

[image] Admin: You currently have two DMARC records setup. That’s definitely wrong, and you’ll probably want to remove the one that only says v=DMARC1;p=none;, but I don’t think it’s related to the issue. I will make sure to remove it to avoid any type of issues. Thanks! :pray: [image] Ad…

I’m having a hard time pinpointing this issue on anything specific. The lack of an easy email tester is difficult. Having to create a ticket, which then triggers an even, which triggers an action, which sends a customer notification, are quite a few moving parts which could break or simply be miscon…

Its alright. Thanks for helping, anyway. :sweat_smile: Have a wonderful rest of your weekend.

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UVdesk Problem

Hosting Support

KangJL September 5, 2024, 1:00am 2

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