Are you 100% sure you don’t have access to your email address anymore?
I see you are signed in with Google. So if you can regain access to the Google account, you can gain access to the client area.
Google basically requires you to enter a recovery phone number or secondary email address. They go pretty far to help make sure you always have a way to recover your account.
Maybe you can try going that road first? Because I cannot think of any feasible recovery method that would work here.
I tried, it just wouldn’t work.. I had to make a different account just to post on the forum. I’ve tried everything to get my account back, but I can’t seem to.
I really need access to my site again for work, I have all my WP Admin credentials as proof it’s mine; I had made an email address just for that site but I forgot the password to the email and my cookies were cleared.
I have everything else except for the google password; my IF username, and all my WP login details. Is there really no other way? I’d really only just need access to the cPanel to fix the critical error, then I could just keep working through WP.
Not to be “that guy” but that’s why you really needed to keep your details on your account up to date. and preferably keep backups.
probably not. Almost all account recovery processes require you to a method of communication that you have put on the account. This is why google insist on adding a recovery email and phone number.
Because your using an Infinity Free subdomain, you cant be verified using the name servers…
Unfortunately, I don’t think even admin has the power to overwrite an email address on an account.
Technically yes, he built the client area system so he has complete control over it. However if you can’t prove you own the IF account is would be a pretty large privacy breach to change that information.
Your WP credentials only prove you have access to the WP install, they don’t prove you own the hosting account. Usernames are public and do not prove ownership
Thanks, how would I be able to prove that? I made the account off my laptop, would cross referencing the IP addresses be possible? Or even if I possibly could know a similar password to my login?
Your account is configured with Google authentication, so there is no password.
Google shows a few more options to recover though: a previously signed in device or a previously used WiFi network. Are any of those options available to you?
While I can probably verify your admin access, I’m not sure whether that is sufficient proof that you are actually the account owner. Remember: giving people access is the easy part, making sure that you are only giving the real account owner access and not someone pretending to be them is the difficult part.
Google has advanced heuristics in their authentication system that they can use to assess whether you might be the same person. But that’s well out of reach for a small company like InfinityFree. Which is why I think trying to regain access to the Google account might be the easier route.
There is one more option you can try.
If you have admin access to WordPress, you can also install plugins. That means you could use it to install a file manager plugin in your website, that lets you access the files of your website. You can use that to see the contents of your wp-config.php file.
If your website was not installed with Softaculous, it will have your main account username and password as the database details. You can use those to login to https://cpanel.infinityfree.com, FTP, and everything else you’d need to backup your website and unlink the domain name.
Yes! I managed to login to the InfinityFree cPanel with my credentials; and I was able to change my email to a new & updated email that I have access to, but when I tried to reset it, I got this message:
Would this be sufficient proof that I was able to login to the cPanel and change the email that I’m indeed the owner of the account to regain access to the client area?
P.S. thank you everyone so far for the help, the cPanel login feels like a huge win and a step forward. I’ll investigate it further once i’m on my laptop instead of my phone.
