Urgent Help Needed: 404 Error on InfinityFree Hosting

[Faisal-Mohamed]

Website URL

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Error Message

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Other Information

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I hope this message finds you well.

I am encountering a persistent 404 error when trying to access my website hosted on InfinityFree. Despite ensuring that my index.html file is correctly named and placed in the htdocs directory, and waiting for a considerable amount of time for updates to take effect, the issue remains unresolved.

Here are the details:

• File Name: index.html
• Directory: htdocs
• Issue: 404 Not Found error

I have verified that there are no issues with the file naming conventions and the files are in the correct location. I have also cleared my browser cache and tried accessing the site from different browsers.

Could anyone provide assistance or guidance on how to resolve this issue? Your help would be greatly appreciated.

Thank you in advance for your support.

Best regards,
Faisal

[JxstErg1]

Hi and welcome to the forum! Please don’t use AI to generate your posts, as they tend to overcomplicate context even more. Every other post of yours generated with AI will get it flagged and deleted. Also, please don’t sign your posts.

As for your problem, if you added the domain back and it points to a different htdocs directory, can you please recreate your domain’s directory if it doesn’t exist then move the existing htdocs folder there? If that doesn’t work, did you read this already?

Redirected to InfinityFree 404 error page

While working on your website, you may be redirected to the InfinityFree 404 error page. This article explains why this typically happens and what you can do to fix this. Why do I get a 404 error When you try to access a file on a website, the server tries to find the matching file to load. By default, it works like this. Suppose you have a website http://example.com which is linked to the folder htdocs in your hosting account. If you then try to load a certain URL, like http://example.com/blo…

And if all of these didn’t work, can you please compile the template you left uncompiled just to paste your AI-generated support inquiry down so we can help you better?

[lovebug]

please provide your website url as requested by the hosting support first post