Uploaded ZIP files via FTP are instantly deleted, and files over 20 MB fail to upload

I hope this message finds you well.

I am experiencing a recurring issue when uploading files via FTP using FileZilla. Upon uploading ZIP files, the file initially uploads successfully but is immediately deleted upon completion without any warning or trace in the file manager, preventing me from completing the upload process.

Additionally, when I try to upload a file of 50 MB directly through the file manager on my hosting account, the upload begins normally but suddenly stops after about 4 MB, with the progress bar and timer disappearing, which causes the upload to fail completely.

Please note that I am using a free hosting plan, and I would appreciate any information on whether there are file size restrictions or specific settings that might be causing these issues. I would be grateful if you could provide assistance and guidance on how to resolve these problems as soon as possible, as I urgently need to complete the uploads.

Hi and welcome to the forum

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I upload the files to the htdocs folder, and the file type is ZIP, but I am still facing the issue where the files are deleted immediately after uploading.

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