BTW: I found a similar issue in the forum named : website-not-updating/9274 , dating back to May 2018
I read that topic, and they said it was caching, Have you tried using a VPN?
Apart from that, the end of the topic seemed to be ‘Delete domain/subdomain and start again’
Also note, you may have exceeded inode limit, but it may not have updated yet
The upload of the image library caused your account to get flagged as likely file sharing site. Because of that, a disk space limit was applied to your account to prevent this abuse. Because of that, you’re unable to upload the full library to your account.
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No, I have no VPN available but I did try to empty local caches (CCleaner utility). As said, the FTP program showed correct file sizes while uploading, but files were emptied afterwards?
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IF actual inode usage is so very important as system acts upon it, then WHY keep the user in the dark about actual usage? And HOW LONG must user wait before actual usage is reported to user? I have patience, but my contacts less so…
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Starting all over again would be bummer: lot of work for me, and lots & lots of extra processing server-side … what you probably want to avoid? With a chance perhaps that inode limit is again exceeded unknowingly?
Ah, this could be it.
BUT I was never told of the flagging ?
AND my site is definitely NOT file-sharing; I need to show pictures and tell about them.
If indeed disk space was capped, will you please undo the cap ?!
Or are you waiting for me to do something about it … I cannot guess what …
The cap is by automatic system, it is for best, to ensure the services aren’t abuse;
^^
Also 7gb of pictures (or whatever) is a very big number, and I can see why the system picked up
yes I do understand the automatic flagging; the capping not so much. But I trust you can undo the capping?
I do not know, I have never been capped, but I assume that it is a manual thing to undo? Only Admin could be sure.
Can you (or Admin) please indicate how I could have known about flag or cap, if that indeed is the cause of upoad files beng emptied? Where to look/what to check?
But more importantly: who can/will undo the capping, please please?
I imagine, because from my knowledge, the cap isn’t saying ‘No Uploads’, It’s saying ‘Limited Disk Space’, as to allow the user to continue running their website, so i don’t think it is visible, And i seem to remember seeing somewhere that (Don’t quote me) it was like a 10gb limit. And for who can undo, I am not certain.
… so now what … there’s nothing I can do about the empty files after upload, and you aren’t sure about the why or what. Who is helping out to resolve this problem?
Send a support ticket, in the InfinityFree client area.
So sorry but … how to submit ticket? Cannot find a button to do that (using free version)
Sorry, I just realised you can only submit support ticket if you are suspended, didn’t realise, so you’ll just have to wait for Admin to come.
OK I wait. Assuming that Admin knows about this issue, and can&will take proper action
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That’s correct. We don’t inform people of automated decisions made by the abuse detection systems, because this can be used to study the inner workings of the system and be used to try to circumvent it.
No, once the cap is applied, it’s permanent. You need to reduce your disk usage below 5 GB, because you cannot upload anything past that limit.
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Thank you for your reply. I appreciate the honesty, but am rather disappointed nonetheless.
I opted for InfinityFree because it advertises unrestricted disk space, and the size of my website on my local machine is approx. 8 GB (with annual growth at most 10%). Reducing my website to less than 5 GB defies its purpose. And I’m surprised that you let automatic decisions prevail over human ones.
Apparently, the only solution for me to work with InfinityFree is to start all over under a new alias, and then upload my website in stages instead of in a single bulk upload.
Anyway, now that the issue is clear, I need to check with my relations how to proceed. Thank you again for your clarity,
In some cases (notably account suspensions), we do provide the opportunity to request an appeal. However, reviewing accounts, websites, people and use cases by hand takes staff time, and staff time is a valuable asset. Because of that, we don’t provide additional features to accounts by request, because checking those requests is just too costly.
Feel free to try, but it’s very likely that your disk usage will be capped again. If your site relies on a 7GB+ image gallery, you may want to find different hosting for it. You can try to find a free service with more relaxed disk space usage terms to host the site, or perhaps you could host the images separately from the main website.
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Also, You can use Google drive free, 15gb is good, for your 8gb, and good for a bit of your annual growth
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