Upload in file manager or in FTP client fails

Hosting Support
1

Hi,

I wish to upload files for Wordpress but all the time there are errors and the files are not uploadet.
In Flilezila only 2 files are complete all other are with file size “0”.
If I upload with the file manager than all gets stuck and I get the error: Your FTP account quota has been exceeded.
Filezila upload after 5 min. uploading:
Waiting: 568
Faild: 6
Suceful: 1

Log (IP delited, file path delitet):

Status: Logged in
Status: Starting upload of C:\Users.…
Status: Retrieving directory listing of /htdocs/wp-admin…
Status: TLS connection established.
Status: Logged in
Status: Starting upload of C:\Users.…
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode
Command: MLSD
Response: 150 Accepted data connection
Response: 226-Options: -a -l
Response: 226 5 matches total
Command: TYPE A
Response: 200 TYPE is now ASCII
Command: PASV
Response: 227 Entering Passive Mode
Command: STOR admin-ajax.php
Response: 150 Accepted data connection
Error: Connection timed out after 20 seconds of inactivity
Error: File transfer failed
Status: Resolving address of ftpupload.net
Status: Connecting to 185…
Status: Connection established, waiting for welcome message…
Command: CWD /htdocs/wp-admin
Response: 250 OK. Current directory is /htdocs/wp-admin
Command: TYPE A
Response: 200 TYPE is now ASCII
Command: PASV
Response: 227 Entering Passive Mode
Command: STOR admin-footer.php
Response: 150 Accepted data connection
Error: Connection timed out after 20 seconds of inactivity
Error: File transfer failed
Status: Resolving address of ftpupload.net
Status: Connecting to 185…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: Initializing TLS…
Status: TLS connection established.
Status: TLS connection established.
Status: Logged in
Status: Starting upload of C:\Users…
Status: Logged in
Status: Starting upload of C:\Users.…
Status: Retrieving directory listing of /htdocs/wp-admin…
Status: File transfer successful, transferred 406 bytes in 3 seconds
Status: Starting upload of C:\Users.…

With other hostings that I have there is no problem.

Thanks for the help.

2

I checked your account, and I see it’s hosted on hosting volume vol1_8, which was/is affected by an outage recently:

It’s possible that the issues you’re having are related. Seeing how it’s a new account, I would suggest to remove your domain from this account, and create a new account instead. That new account will most likely be assigned to a different server, which should not have this issue.

3

Maybe the internet provider is the problem .

4

I don’t think so. Admin stated very clearly that this is our issue, not yours.

If it was your ISP then the error message should be something different. Please wait until the issue gets resolved.
Before that, please don’t try uploading anymore.

5

I don’t think there is any harm in trying.

6

That’s just my opinion. I’ve heard about iFastNet also recommending upload right away, so I guess there’s really no harm.

7

Thanks for your sanswers.
I will try to create a new account and see whats happening.

8

A new account solved the problem.
Thank again for your hjelp.