Unknown error occurred when connecting your account

Hosting Support
1

### Website URL

(please specify the URL of the site on which you are experiencing the problem)

unknown error occurred when connecting your account

Has been happening for awhile. I haven’t been able to actually start creating my webpage. Same issue on all brownsers.

(other information and details relevant to your question)

2

So First GIVE US MORE INFORMATION.

We can’t guess what’s happening.

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That’s basically everything. I sign into the main infinityfree website.
Then there’s a link that says BUILD WEBSITE. When I click that link I get the error. Nothing else happens.

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Ahh sorry. Let me Flag this post.

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Have you gone into the control pannel first?

I know this is required for completing FTP setup, and I have a feeling it is also required for the sitePro website builder:

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when I click on CONTROL Panel I get the following:

This site can’t provide a secure connection

cpanel.infinityfree.com sent an invalid response.

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Try using this one:

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same result. nada. I’m going to log in from a different PC to make sure it’s not some other settings on my computer

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Either it was caused by strict browser configuration or a network problem.

  • Can you provide the screenshots of the SSL certificates from both cpanel.infinityfree.com and cpanel.epizy.com? I want to check if the SSL certificates are valid and correct after the browser has processed it.
  • Can you check the headers of the network requests from the browser’s developer tool?
  • Can you provide the logs from browser console?
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so i finally got a chance to use a different computer today and it works. so there is definitely something on my computer’s end. I thought it was VPN, even with it off it does the same. At least now I know where to look. thanks.

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Oddly enough webbuilder and file manager are now working on my original computer(no changes made) But Cpanel is still acting funny. Question, from the file manager how can you copy the direct url of a file so you can use it in offline site builder?

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There’s no certificate if the site doesn’t load.

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I’m also thinking that my antimalware is blocking it (i don’t have the same program on the other computer). I keep getting a riskware warning when trying to go to my webpage.

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If you are talking about an URL that looks like https://infinityfree.com/~if0_12345678/file.ext, then there’s no such a thing to begin with.

If you are talking about the corresponding website URL, then please understand that the file manager is off the shelf software and there’s no such function.
But you can still work out the URL by yourself: everything in the htdocs folder is accessible over your domain. For example htdocs/file.ext will become example.rf.gd/file.ext.

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15

Our hosting blocks embedding of resources on our hosting on third party websites, including your own website builder. If you want to use images from your website into your local website builder, you’ll have to download the files to your computer instead.

That’s definitely a possibility. Antivirus companies do make mistakes sometimes which results in them blocking access to legitimate resources.

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Thanks. I think I’m starting to get a hang of the web builder. I’ll send a support ticket to the antivirus company about the other issue.

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