Unknown error occurred when connecting your account

Hosting Support
1

### Website URL

(please specify the URL of the site on which you are experiencing the problem)

unknown error occurred when connecting your account

Has been happening for awhile. I haven’t been able to actually start creating my webpage. Same issue on all brownsers.

(other information and details relevant to your question)

2

So First GIVE US MORE INFORMATION.

We can’t guess what’s happening.

3

That’s basically everything. I sign into the main infinityfree website.
Then there’s a link that says BUILD WEBSITE. When I click that link I get the error. Nothing else happens.

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4

Ahh sorry. Let me Flag this post.

5

Have you gone into the control pannel first?

I know this is required for completing FTP setup, and I have a feeling it is also required for the sitePro website builder:

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6

when I click on CONTROL Panel I get the following:

This site can’t provide a secure connection

cpanel.infinityfree.com sent an invalid response.

7

Try using this one:

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8

same result. nada. I’m going to log in from a different PC to make sure it’s not some other settings on my computer

9

Either it was caused by strict browser configuration or a network problem.

  • Can you provide the screenshots of the SSL certificates from both cpanel.infinityfree.com and cpanel.epizy.com? I want to check if the SSL certificates are valid and correct after the browser has processed it.
  • Can you check the headers of the network requests from the browser’s developer tool?
  • Can you provide the logs from browser console?
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10

so i finally got a chance to use a different computer today and it works. so there is definitely something on my computer’s end. I thought it was VPN, even with it off it does the same. At least now I know where to look. thanks.

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