Unknown error leads to not being able to Download or Archive website files

website : tmjdentistindia.com
hosting a free account of infinityfree host

I am having troubles in downlaoding the files of my website… I am not able to make archive of my files, It says "Couldnt download for unknown reasons…what can be the possible reason for this and what is the solution to it?..
How will i be able to download my files from monsta online File manager?
How can i get backup of my stored website files?
Expecting a reply and Solution to this problem…
Thank you.

Use filezilla instead



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