Unable to view or login to my site

Website URL

(please specify the URL of the site on which you are experiencing the problem)
https://majestixdesigns.epizy.com/

Error Message

(please share the FULL error message you see, if applicable)
No error message

Other Information

(other information and details relevant to your question)
I cannot access my website even using different browsers and devices. Please help.

It can take up to 72 hours for dns propergation.

That said, looking at your site, I’m getting a page (ip 185.27.134.98) but no actual site.

Have you uploaded an index.php or index.html to your htdocs folder?

3 Likes

I checked your website, and the domain name and hosting account seem fine. However, the web page itself doesn’t work. Only an empty page is returned.

Interestingly, it takes quite long for the page to render, suggesting that there might be some complex PHP code behind it. There are also some custom headers being returned, although that could also be from .htaccess rules.

But that’s about as much as I can see from checking your website. Can you please share more information on how your website was built, or anything else you can say about the issues you’re having?

5 Likes

No, I haven’t uploaded any file.

The site was working fine, then recently it just stopped working. All I’m getting is an empty page. It was built using spectra blocks. What could be the cause and the fix?

My knowledge of WordPress doesn’t go far enough to tell you why you have this issue. And this is the first time I’ve heard of Spectra, so I can’t help you there either.

The most surprising part is that even the wp-admin page doesn’t load. A botched page or template can result in the website itself not showing.

Or do you have a security plugin that hides the wp-admin page and puts it on a different URL? Do you still have access to the WordPress admin interface?

If you do, one thing you could try is disabling all plugins and switching back to a default theme (the TwentyTwentySomething themes). Usually, that should make the page appear again.

If it does, you can try switching back to your previous theme, or enable the plugins again one by one and see which one of them is causing your website to break.

5 Likes

Thanks, that seems to be a great idea. On it!

Fixed! It was a plugin.

1 Like