Thanks for replying. Yes my current certificate i am trying to issue starts with “f9110688” for the CNAME destination. But still i am unable to click the request certificate because it’s grayed out. should i just wait for 72 hours or it is not supposed to be like that?
Nothing is wrong with your domain name, and something is definitely not wrong with your device.
The issue here is that while the record is setup correctly, the client area has trouble picking it up due to DNS caching. The client area should be configured for minimal caching, but as you can tell, that doesn’t work so well.
Usually, the solution with issues like this is just to wait. But I made a change to the client area backend that should help with this.
Thank you so much. Now when i came back to the Request certificate page, it is finally available to click and not grayed out like before. i appreciate your help so much