Website URL https://kupunia.com/ Error Message 404 Not found, nginx Other Information Hello, I would like to backup my files manually, but for some reason it doesn’t work. I can’t upload any media here, but I have a clip to show the issue. Thank you! Ikakupa

[image] ikakupa: I would like to backup my files manually, but for some reason it doesn’t work. Why it did not work? Did you do this? [image] How to backup your website File Management and FTP Good website administration requires making backups of your…

Hello @KangJL , thank you for your response and for the link. I have tried to download the .zip file and the file management page froze on me showing the error 404. Now that I read through the link of yours, I see at least one possible issue - archive size. All the files + media of the website is…

I checked it myself and I think the size of the website is the problem. It looks like the download works for 60 seconds, and then it stops. This is probably the result of the server giving up while waiting for the zip file to be generated. The size of the files is not the main problem, the number of…

Hello @Admin , Thanks for taking your time for checking and the explanation! After going through the guide I have successfully managed to backup the website. It took almost 30 minutes to download entire htdocs. As you mentioned the main bottleneck was the number of files indeed, it was around 14,00…

Unable to download the htdocs!

Hosting Support

KangJL October 12, 2025, 1:35pm 2

Why it did not work?
Did you do this?