Unable to determine directory status

Hosting Support
1

Website URL

statera.dom.do

Error Message

Unable to determine directory status
An error occurred while trying to check the directory of your website.

Other Information

I haven’t been able to build the website yet since every time that I click on “Website Builder” I get a, “Could not launch Site.Pro
An unknown error occurred while connecting to your account! Please try again later.” error. I believe that it has something to do with the directory but not sure. Any help would be greatly appreciated. Thanks.

2

Are you sure that’s your site’s URL? A whois lookup suggests the base domain dom.do is pointing to Atom.com’s nameservers. But if I actually go to Dom.do, I get a screen telling me that the domain is for sale.

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Are you seeing this on the health check screen? If the directory is actually missing then there should be a button you can click to restore it.

3

there was a typo in the domain. The correct domain is “statera.com.do”

4

Yes, it’s on the Health Check screen. Let me see if I can restore it. Thanks.

5

Nope, no button. But it does seem to be missing since I went into the File Manager and don’t see an htdoc folder listed.

6

Since that’s an addon domain, htdocs would be a subfolder of the folder called “statera.com.do”. That being said when I visit your site now I see the default page from the index2.html file, which tells me that the folder itself must be present.

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