Unable to determine directory status

Hosting Support
1

Website URL

phpmusic-agcoding.rf.gd

Error Message

Unable to determine directory status
An error occurred while trying to check the directory of your website

Other Information

I tried to login to file manager today but there’s nothing but blank page no files, no folder and on infinityfree dashboard shows error Unable to determine directory status
An error occurred while trying to check the directory of your website but my site is working.

But I have make some changes to my code and I want to update some files but I can’t access file manager

2

Try these fixes in order:

1. Open Control Panel First

Many users fixed the issue simply by opening the hosting Control Panel once from the InfinityFree client area. This activates FTP access again.

Client Area → Hosting Account → Control Panel

Then wait a minute and try File Manager again.

2. Reset Hosting Account Password

A common cause is the hosting password being out of sync.

Do NOT use the password reset inside the control panel.

Instead:

Client Area → Hosting Account → Account Settings → Hosting Account Password → Update Password

After updating:

  • Wait 15–30 minutes
  • Login to Control Panel again
  • Try File Manager

This has solved the exact “Unable to determine directory status” error for many users.

3. Check FTP with FileZilla

If File Manager is blank:

Use:

  • Host: ftpupload.net
  • Username: your hosting account username (if0_xxxxxxxx)
  • Password: hosting account password
  • Port: 21

If FTP works, your files are safe and only the web file manager is having issues.

4. Close Existing FTP Connections

InfinityFree limits FTP connections.

If you have:

  • FileZilla open
  • WinSCP open
  • Another FTP session running

Close them all and try File Manager again. Too many FTP connections can cause the directory status check to fail.

5. Wait a Few Hours

Sometimes InfinityFree performs maintenance or has temporary FTP/storage issues. During these periods:

  • Websites continue working
  • File Manager becomes blank
  • Directory status shows “Unable to determine directory status”

Several reports show the issue resolving automatically after some time.

3

I get redirected to the suspension page when I visit your site.

Does the client area list your site as suspended or deactivated?