Website URL
Error Message
Unable to determine directory status
An error occurred while trying to check the directory of your website
Other Information
Fix The Problem
Unable to determine directory status
An error occurred while trying to check the directory of your website
Fix The Problem
Your website is working, there is no problem. Just ignore what the client area says since it is not affecting your website
But what is this error? It’s saying my index file is unknown, even though the file is named index.php.
I checked your account and it appears that you have changed the password of your hosting account outside of the client area.
Do not use the password reset or change functionality found in the control panel directly. The changes will not sync back to the client area, which may result in issues like:
You can view or edit the hosting account password at any time through the client area, so you never need to edit the password through the control panel.
To fix this issue, simply go to your account settings in the client area and update your hosting account password. This will push the new password to the hosting platform so they are in sync again.
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