(other information and details relevant to your question)
Status: Waiting to retry…
Status: Resolving the address of ftpupload.net
Status: Connecting 185.27.134.11:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Unable to connect to server
It could be that FileZilla is giving up, because it doesn’t get a response from the server to begin with. That could be caused by a firewall issue, for example.
If you haven’t done so yet, could you please try the troubleshooting steps from these articles?
What credentials you have entered to the filezilla? Make sure it is the thing that start with if0_ or epiz_ (hosting account credentials), instead of your client area account credetials.
As shown in the log, the DNS is resolving to the correct IP.
You know you cannot actually turn off firewalls in China.
Does it help or not? If you have vpn on then most of the times it should work.
I’m happy to try to work with you to solve this. But if I then tell you to try something or provide more information, then please do so. I can’t help you solve an issue if you refuse to share the information we need to do so, and ignore the solutions we give you.
It starts with if0_
“You know you cannot actually turn off firewalls in China.”
I did turn off the firewall. If the cause of the error is that I am in China, will I not be able to use this website?
I use a Japanese VPN,It’s useless, the connection keeps timing out
This is still the case until now
I can only use the https://filemanager.ai/ function of the website to upload some files, but recently the website showed that my ftp quota has been exceeded, so the website can no longer do it.
I didn’t ignore the solution you gave me. I read a lot of posts and still couldn’t find a solution before I had to post. I’m very grateful for your help, but my website still can’t connect to ftp.
The quota issue I’m talking about is this
This has nothing to do with my inability to connect to ftp,This is just the error log for https://filemanager.ai/
You could also try to upload your website with a desktop FTP client like FileZilla. The file manager can be a bit unstable, especially for larger transfers.