Unable to Connect to Server

[FrimleyPete]

epiz_26458598

https://www.frimleyphotography.co.uk

Error Message

When uploading using FTP, Website X5 reports >Connection Starting connection
Then after a period of time >"Unable to connect to Server. Please check with your Internet Provider that you have the correct connection information. "

I have been using Website X5 and this domain for 12 months with no issues, this is the first time I have experienced a problem.

Other Information

I have checked I am using correct upload details Username, password etc

[KangJL]

ok to me

[FrimleyPete]

When I try to update from Website X5 I get this:

[KangJL]

Can you try using filezilla?

[FrimleyPete]

HiI Tried SmartFTP and got the following result, if that helps?

[Greenreader9]

Please try FileZilla. It can provide us with helpful error logs that can be used in debugging.

[FrimleyPete]

Hi Similar result with FileZilla

[KangJL]

The IP resolved is wrong. Should be 185.27.134.11.
Try replacing ftpupload.net with 185.27.134.11

[FrimleyPete]

Yes that worked?

[FrimleyPete]

Does that mean I now have to use 185.27.134.11 when uploading and is it the same address for the sub domains? Many thanks Peter

[Greenreader9]

Yes. Replace “ftpupload.net” with that IP every time you use FTP. You may be able replace it with ftp.epizy.com and see if that works (Since that is easier to remember.)

[FrimleyPete]

Thank you very much for your prompt help, much appreciated.