Unable to Add Domain After Deleting Previous Hosting Account

Hosting Support
1

Website URL

sureshshrestha12.com.np

Error Message

Hello, I am experiencing an issue adding my custom domain to my new InfinityFree hosting account.

Domain: sureshshrestha12.com.np

Previously, this domain was connected to hosting account: if0_41691727. I deleted that hosting account on 2026-06-06 and then created a new hosting account. After creating the new account, I attempted to add the same domain again.

However, I receive the following errors:

  • “An error occurred while connecting to the hosting platform. Please try again later or use the control panel.”

I have already tried the following:

  • Removed and re-added the domain multiple times
  • Verified DNS settings and nameservers
  • Recreated the hosting account
  • Cleared browser cache and retried

The issue started only after deleting the old hosting account. Because the domain was previously working on account if0_41691727, I suspect the domain may still be associated with the deleted account or there may be a stale configuration in the system.

Could you please check whether sureshshrestha12.com.np is still linked internally to the old hosting account and, if so, release it so that it can be added to my new hosting account?

If this is not the cause of the issue, could you please investigate and identify the actual root cause? I would appreciate it if you could let me know exactly what is preventing the domain from being added, whether it is related to DNS settings, nameserver configuration, domain verification, a backend system issue, or any other problem, and provide the appropriate steps to resolve it.

If any verification or additional information is required from my side, please let me know and I will provide it.

2

The domain already being assigned to another account would have a different error message than that, saying exactly as such.

Have you tried adding the domain name using the control panel instead of the client area?

3

I have already tried both methods to point my domain to your server, but I am still receiving the following health check error:

Health Check

Your domain name is not pointing to our server!

Your domain name is pointing to the IP address(es): 185.27.134.119. If this issue persists for more than a few hours, please contact support.

I have also waited for about 12 hours, but the issue has still not been resolved.

4

Dns resolution can take up to 72 hours. So you might need to wait a little bit longer, or use cname verification rather than name server verification