Unable to add custom domain to my existing hosting

[DarkSquig]

Website URL

SQUIG.CT.WS

Error Message

Squig dot net is already assigned to an account and in use on another account..

Other Information

Trying to add my custom domain squig dot net to an infinityfree hosted site. I set my nameservers at my domain registrar but I’m getting a message that my DNS is hosted elsewhere. Looking at infinityfree DNS for my site I added the CNAME records as well, but clicking “Add Domain” gives the error that squig dot net already exists.

[EdwardHamHam]

This means that it’s already on a hosting account at InfinityFree, or another hosting company who uses the same infrastructure. Have you used this domain elsewhere in the past?

[DarkSquig]

Yes, I have previously hosted this domain on 000webhost and then Hostinger, not sure if either of those could be the issue.

[Meishin]

Neither of those is the issue. Most probably that the domain was once registered by another user then it expired, and you happened to register the same domain again.

[Admin]

I looked up the domain but I could not find any traces of it on our system. Then I tried to add it to your account, but everything worked perfectly.

So the domain should be setup now. I don’t know why you had trouble with that before.

[DarkSquig]

I will check it out, thanks so much for taking a look!

[DarkSquig]

Hi yes I can see my custom domain in there now, thanks. I was actually trying to set this domain on the website I have already started building. It looks like there are now two sites now. Can you tell me the best way to assign the custom domain to the squig.ct.ws website? If I have to start over it wont be a huge deal but it would be nice to reuse what I have already done. Thanks

[Jri-Creator]

@DarkSquig

Can you tell me the best way to assign the custom domain to the squig.ct.ws website?

I think it would be better to simply move all of the files over to the new domain’s folder instead, but if you want to do this:

1. Remove the domain from the Hosting Account
2. In the Client Area, add the Custom Domain you just removed, but change the Directory box to park onto your subdomain:
   
   

[DarkSquig]

Ah, I already tried fixing this myself and totally messed everything up. Tried copying the htdocs folder from the root to the subfolder of the new domain I just added. Ended up breaking both sites. Finally just deleted everything and started from scratch. Oh well, thanks everyone for trying to help.

[Gavin12342]

(Deleted by Gavin12342)

[Meishin]

OP has a custom domain (undisclosed) and he wanted to assign it to the same directory as that subdomain.

[DarkSquig]

Thanks all for the help. My current situation is that I still have my default hosting domain I started with and then my custom domain is all located in a subfolder of the default domain. I don’t know if this is normal or a problem having both the sites “open”. If there is a way to combine them so all I have is the custom domain hosting site that would be great.

[dan3008]

Once the custom domain is added and working, you can safely delete the origional domain without any worries

[DarkSquig]

OK, I’ll give it a try. Thanks

[DarkSquig]

Hi Dan, this is what I see under my hosting account and I dont see where to delete the top domain

Should I open file manager for the top site and then delete everything out but the squignet folder? Sorry Im having to relearn this web stuff after not doing this for a long time

[Jri-Creator]

Select Manage:

Scroll down and select Domain Settings:

Select “Delete Domain”:

You can do this to remove squig.ct.ws.

[Admin]

@Jri-Creator indeed explained the right process to remove the domain. However, that won’t delete the files. You can safely delete the htdocs folder in your account after the domain has been deleted. The other directories contains system data, so you shouldn’t touch them.

[DarkSquig]

Thank you, I should have looked more thoroughly!