I am unable to access my InfinityFree account because I have lost access to the OTP code required for Two-Factor Authentication (2FA).
Unfortunately, I can no longer generate the authentication code, and I do not have access to any backup codes. As a result, I am locked out of my account.
I would appreciate your assistance in either:
Restoring access to my account by disabling or resetting Two-Factor Authentication, after verifying my ownership of the account; or
Disconnecting the domain name associated with this account so that I can connect it to another hosting provider.
I can provide any information necessary to verify that I am the legitimate owner of the account and the domain name, including account details, domain information, and any other verification you may require.
Thank you for your time and assistance. I look forward to your response.
If you enable 2FA and then lose both the authenticator app and the recovery codes, then you lose access to the account. There is a primary method (the authenticator codes) and a backup method (the recovery codes), and that’s it. Privacy and security are very important to us, so collecting more data for ID verification or just giving access without strong evidence are not things we will do.
If you have a custom domain name, we can verify your ownership of that, and then we can remove your domain name from the current account so you can assign it to a new account. However, understand that this will not give you access to the current website.
If you have a free subdomain, then it’s not possible to verify ownership of it.
If you have a custom domain name and you’d like to have it released, please share the domain name.
I do have a custom domain name associated with the InfinityFree account that I can no longer access due to the loss of my 2FA authentication methods.
I would like to proceed with the verification process and request that the domain be removed from the current account so that I can assign it to a new InfinityFree account.
Please let me know what steps I need to follow to verify ownership of the domain and complete the release process.
I do remember my VPanel username and password. However, I am unable to log in because the system still requires two-factor authentication or the recovery codes, both of which I no longer have access to. Therefore, I cannot bypass the 2FA verification process even though I know my login credentials.
I have just added the domain name to a new account without any error message, so I believe everything is working correctly now. The domain is currently undergoing the verification process.
Thank you very much for your help, dan3008, Admin. I really appreciate it.
Just to let you know, the previous account that held the domain name was already deleted due to inactivity at the end of May. So recovering the content was never an option at the time you created this topic, even if you had access to the client area profile. At the same time, there was nothing preventing you from just adding the domain to your account, hence why you didn’t get any errors in spite of me not actually making any changes.