Nobody is suspended for no reason. Mistakes and false positives do occasionally happen, but there’s always a reason for the suspension. InfinityFree makes money off of users viewing advertisements, and people who upgrade to premium, and if they drove users away nobody would do either.
Regardless, there’s nothing that anybody on the forum can do about it. Temporary suspensions have no way to be cleared sooner than their time limit, and non-temporary suspensions can only be dealt with by sending a ticket in the client area. It’s accessible when you have an account that’s suspended.
I don’t know about that. On one hand, I can see how that would be benificial for false positives. But on the other hand, it would not be good for legitimate violations. For example, giving people who are suspected of hosting phishing sites an advanced warning that their site is about to be suspended would give them an opportunity to back up any credentials they’ve stolen beforehand.
If nothing else, InfinityFree hosts a lot of websites, and they need to keep illegal content off their servers in order to continue operating.
That’s understandable, but there’s no way to get help for it on the forum.