My three accounts were banned for no reason, I didn’t do any violations, my website is just operating normally, for example, one of my websites is just sharing website beautification resources and tutorials, but my account is banned, resulting in loss of traffic, and I should be informed before banning, instead of suddenly locking them all.
It’s a huge loss to me, and it’s uncomfortable that I did nothing wrong and that I was banned for no reason
Nobody is suspended for no reason. Mistakes and false positives do occasionally happen, but there’s always a reason for the suspension. InfinityFree makes money off of users viewing advertisements, and people who upgrade to premium, and if they drove users away nobody would do either.
Regardless, there’s nothing that anybody on the forum can do about it. Temporary suspensions have no way to be cleared sooner than their time limit, and non-temporary suspensions can only be dealt with by sending a ticket in the client area. It’s accessible when you have an account that’s suspended.
I don’t know about that. On one hand, I can see how that would be benificial for false positives. But on the other hand, it would not be good for legitimate violations. For example, giving people who are suspected of hosting phishing sites an advanced warning that their site is about to be suspended would give them an opportunity to back up any credentials they’ve stolen beforehand.
If nothing else, InfinityFree hosts a lot of websites, and they need to keep illegal content off their servers in order to continue operating.
That’s understandable, but there’s no way to get help for it on the forum.
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I hope Infinity Free can be resolved soon
You’re right, but I didn’t commit any violations, I’m still waiting for InfinityFree to deal with it, I don’t know what I’m doing, because one account has a problem and should have locked only one account, but it locked everything for me.
That’s not entirely unexpected- some particularly serious TOS violations will cause all hosting accounts you have to be suspended. Did you send a support ticket?
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The support ticket sent in the morning has not been responded to in the afternoon, I hope I can know why I am locked in, otherwise the lock is a bit too sudden for no reason.
In particular, is it illegal to set up a technical website that “collects and shares website beautification tutorials”, a blog website of the type of “Internet team/studio announcement”, and a website that “introduces the game development team and how to download the game”? I also built these 3 types of websites, and I was locked for some reason. I was very uncomfortable.
My website is just a technical blog site and iFastNet says I’m a phishing site, what should I do, they don’t believe me at all, I was just using InfinityFree because I was interested in web development
What did iFastNet tell you exactly? And what did you tell them that they are not believing?
As a last resort, try asking them for backups.
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I didn’t do anything so immoral, but I was locked for no reason, and I was afraid that the website I had been maintaining for dozens of days would be ruined
You can get a full backup. That will give you back everything you worked on.
Unfortunately if they’ve said they can’t reactivate your account there’s nothing anyone on the forum can do to change that
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Quite disturbing what are you experiencing. I feel for you. Blocking multiple websites out of the blue like that is not reassuring. And instead of giving you a reason you get accondiscendending messages telling you nothing useful making you feeling like a criminal who definitely has done something unspeakable worth of the worst punishment without appeal. What did you do? Speak! Speak! I want a lawyer. No, this is not a negotiation. Unless you buy a premium account, than we can talk…
People suspended for TOS violations can’t upgrade to premium either- premium has the exact same content rules that InfinityFree does. You can upgrade an account to premium if it’s suspended for hitting resource limitations, but that’s because the premium hosting servers have more resources in the first place. As I said before:
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So the poor guy is punished without appeal without knowing the reason and without any way of redemption from an alleged top secret sin he has not even been subpoenad for.
Scary TOS and enforcement of them. I appreciate the protection from hackers an abusing users but this approach toward alleged unaware violators is ruthless. Don’t you agree?
There is a path for appeal. You raise a service ticket, and explain your side. They then review and make a decision.
In this instance they believe op’s site was involved in phishing. And his appeal did not reassure them otherwise.
This kind of process is pretty standard across the world. I’ve worked complaints/customer service in 5 different industries and it’s always the same basic process
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Well, if there’s a path to appeal then this is comforting. From the herein posts I’ve got the feeling that there’s nothing you can do to release the blocked websites if Admin believe you violate the TOS. You are saying that if the violator provide explanation and he is willing to cease the incriminating activity removing the questionable code or pages then he can have released the site.
If so, perhaps this is all the guy needed to know since he stated that he doesn’t know the reason for the blocking and asked what can he do.
The admin of InfinityFree doesn’t make choices on reactivating suspended accounts. The staff who do that work directly for iFastNet, the company that owns the web hosting servers; their servers, their rules.
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