Hi infinityfree support I would like to Ask why my subdomains Still suspended m’y main domaine got suspended for like 30s but started working again but the subdomains did not Pls i have nothing Bad in the websites so m asking for a fix for this Thanks for understanding

Please check client area for the reason. None of us can help you here

Thanks they are active now IS it normal for the FTP to stop working After the suspension ?

[image] anon55099484: IS it normal for the FTP to stop working After the suspension ? FTP should stop working during suspension

Hi infinityfree support My accounts were working fine they got suspended for like 1 min they went online back But the FTP is not working it doesnt even connect Not only for one account but for all the domains it shows ( could not connect to ftpupload.net )

Please provide ftp logs [image] How to get full logs from FileZilla File Management and FTP When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can …

I already did all the steps but nothing works It try to connect to 185.27.134.11.21 and it fail even if it retry

And about the FTP log m on free hosting which doesnt have an FTP log

Websites are active now but the FTP isnt

If you’re still having trouble using FTP after your account is reactivated, please try the steps from this article first. [image] Help, I cannot connect to FTP File Management and FTP Being able to access your hosting account over FTP is very important to mana…

Suspended

Hosting Support

KangJL September 24, 2022, 4:02pm 7

Please provide ftp logs